Experience Center Representative - WFO - Surabaya (ID: 715273)

PT PERSOL RECRUITMENT INDONESIA; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT PERSOL RECRUITMENT INDONESIA in Surabaya is seeking a Customer Service Associate to provide professional care to distributors and customers, place orders, and handle inquiries.

The role involves education on products, demonstrations, and maintaining accurate records at the Experience Center. It requires a bachelor's degree and at least 1 year in customer service; English communication is essential.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 1 year of experience in Customer Service, Front Office, Retail, or Hospitality.
• Excellent communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Able to communicate in English.

Responsibilities

• Serve as the primary point of contact for visitors and customers, ensuring a professional and seamless experience.
• Handle customer purchases, product returns, and process them to completion.
• Provide education on products, programs, and experience center offerings.
• Conduct product and service presentations to enhance engagement and understanding.
• Address inquiries, feedback, and concerns, escalating issues to stakeholders when required.
• Coordinate visitor registrations, sales orders, and maintain accurate customer records.
• Support planning and execution of customer engagement activities, events, and promotions.
• Ensure the Experience Center is maintained in a professional, organized, and operationally ready condition.
• Collect, document, and report customer feedback and engagement insights for continuous improvement.
• Collaborate with cross-functional teams to enhance customer satisfaction and service delivery.
• Perform administrative and operational duties to support day-to-day Experience Center functions.

Skills

Communication skills

Interpersonal skills

English proficiency

Problem-solving

Education

Bachelor's degree in any discipline

Job description

ProvideprofessionalcaretoDistributorsandCustomersincludingplacingordersofalltypes,settingupnewaccounts,answeringquestions,orresolvingissues.Provideeducationonourproductsandprogramsanddeliverproductdemonstrations.Customerserviceisprovidedinaretaillocation.Performotherdutiesasrequired.

KeyResponsibilities:

Serveastheprimarypointofcontactforvisitorsandcustomers,ensuringaprofessionalandseamlesscustomerexperience.

Handlecustomerpurchases,productreturns,andprocessthemthroughtocompletion

Provideaccurateinformationregardingproducts,services,programs,andexperiencecenterofferings.

Conductproductandservicepresentationstoenhancecustomerengagementandunderstanding.

Addresscustomerinquiries,feedback,andconcerns,escalatingissuestotheappropriatestakeholderswhenrequired.

Coordinatevisitorregistrations,salesorder,andmaintainaccuratecustomerrecords.

Supporttheplanningandexecutionofcustomerengagementactivities,events,andpromotionalinitiatives.

EnsuretheExperienceCenterismaintainedinaprofessional,organized,andoperationallyreadycondition.

Collect,document,andreportcustomerfeedbackandengagementinsightstosupportcontinuousimprovement.

Collaborateeffectivelywithcross-functionalteamstoenhancecustomersatisfactionandservicedelivery.

Performadministrativeandoperationaldutiesnecessarytosupporttheday-to-dayfunctioningoftheExperienceCenter.

Requirements:

Bachelor'sdegreeinanydiscipline.

Minimum1yearofexperienceinCustomerService,FrontOffice,Retail,orHospitality.

Excellentcommunicationandinterpersonalskills.

Customer-orientedwithstrongproblem-solvingabilities.

AbletocommunicateinEnglish.

Willingtoworkonshifts,weekends,orpublicholidaysifrequired.