EUC Support Engineer - 2nd Line (M365, AD/Intune)

PT. INFOMEDIA NUSANTARA; Jawa Barat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT. INFOMEDIA NUSANTARA in West Java is seeking an IT Support specialist to handle EUC incidents as a 2nd layer after the Call Center.

You will assist with AD and Azure Intune management, software deployment, and video conferencing support in a fast-paced factory environment. The ideal candidate has 2+ years in IT support, a related degree or equivalent experience, strong troubleshooting for hardware and software, MS 365 expertise, excellent communication, and fluent English.

Qualifications

• 2+ years of IT Support and Troubleshooting experience.
• Bachelor's degree in a related field or equivalent experience.
• Strong technical troubleshooting with hardware and software (laptop, mobile device).
• Expertise with Microsoft 365 products.
• Excellent communication and stakeholder management skills.
• Active English is a must.
• Ability to work in a fast-paced environment and deliver results within deadlines.
• Dynamic and agile, able to adapt quickly to new situations.
• Ability to work independently as part of an agile team.
• Factory-related certification will be considered.

Responsibilities

• 2nd layer support after Call Center to investigate End User Computing (EUC) incidents.
• Active Directory & Azure Intune: check user accounts, computer accounts, and security groups.
• Installation of standard software & patches on factory computers.
• Video Conference support and maintenance.
• Support for events and meetings such as webcast and SLT meetings.
• Support IT non-Asset verification for devices like handhelds, printers, smartphones, barcode scanners.
• Create periodic reports of IT & IT non-Asset verification and follow up with users.
• Provide ad-hoc IT project support and hypercare after deployment.
• Coordinate with 3rd party vendors to resolve incidents when needed.
• Standby during factory production start-up after maintenance or deployment.

Skills

IT Support

Troubleshooting

Microsoft 365

Communication

English

Independent work

Agile team member

Education

Bachelor's degree or equivalent

Tools

Active Directory

Azure Intune

Video Conferencing

Job description

PT. INFOMEDIA NUSANTARA in West Java is seeking an IT Support specialist to handle EUC incidents as a 2nd layer after the Call Center.

You will assist with AD and Azure Intune management, software deployment, and video conferencing support in a fast-paced factory environment. The ideal candidate has 2+ years in IT support, a related degree or equivalent experience, strong troubleshooting for hardware and software, MS 365 expertise, excellent communication, and fluent English.