Enterprise CS Associate: Bridging Merchants & Tech

Durianpay Indonesia; Jakarta Selatan; Hybrid; IDR 111,600,000 - 167,400,000; Full time

Job summary

A fintech company in Jakarta Selatan is seeking a skilled customer advocate to build strong relationships with enterprise customers. The role involves guiding merchants on product adoption and conducting regular check-ins. Ideal candidates will have a background in engineering or finance, at least one year in customer-facing roles, and be fluent in both English and Bahasa Indonesia. Strong communication and critical thinking skills are essential for success in this position.

Qualifications

• Minimum 1 year of experience in customer-facing roles; fintech experience is a plus.
• Business-level fluent in English and Bahasa Indonesia, spoken and written.
• Basic technical knowledge, familiar with APIs and system integration.

Responsibilities

• Build and maintain relationships with enterprise customers.
• Guide merchants in adopting Durianpay’s products.
• Conduct regular customer check-ins and review sessions.

Skills

Strong communication skills

Critical thinking

Detail-oriented

Fast learner

Agile

Education

Bachelor’s degree in Engineering, Finance/Accounting, Computer Science or related fields

Job description

A fintech company in Jakarta Selatan is seeking a skilled customer advocate to build strong relationships with enterprise customers. The role involves guiding merchants on product adoption and conducting regular check-ins. Ideal candidates will have a background in engineering or finance, at least one year in customer-facing roles, and be fluent in both English and Bahasa Indonesia. Strong communication and critical thinking skills are essential for success in this position.