Customer Success Associate

Durianpay; Jakarta Selatan; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Durianpay in Jakarta Selatan is looking for a Customer Relationship Manager to build and maintain relationships with enterprise customers, ensuring their understanding and adoption of our product suite. Ideal candidates are dynamic self-starters with at least 1 year of experience in customer relationship, preferably in fintech.

The role requires fluency in English and Bahasa, strong communication skills, and the ability to create essential documentation. Willingness to work weekends and nights is essential.

Qualifications

• Minimum 1 year of experience in customer relationship building, preferably in fintech.
• Dynamic, agile, and analytical mindset.
• Ability to create documentation like Knowledge Base, SOPs, and Reporting.

Responsibilities

• Build relationships with enterprise customers and address their needs.
• Help customers understand and adopt our product suite.
• Work with teams to ensure smooth operations with customers.
• Facilitate periodic reviews and discussions with customers.
• Mediate between clients and internal teams.
• Show empathy and provide calm responses to customers.

Skills

Customer relationship building

Business fluency in English

Business fluency in Bahasa

Attention to detail

Strong communication skills

Documentation creation

Education

Bachelor’s degree in Engineering, Finance/Accounting, Computer Science/IT

Job description

Job description and key responsibilities

• Build relationships with enterprise customers and ensure that weidentifyand address their needs.
• Help enterprise customers have good understanding on our product suite andfacilitatein adoption.
• Work closely with Business Development and Merchant Operations team to ensure smooth operations and relationship with enterprise customers.
• Facilitate periodic reviews with customers,determiningnew requirements and further success through engaging and consultative discussions.
• Mediate between clients and internal.
• Showing empathy and provide calm responses to our customers to win their confidence

Requirements

• Bachelor’s Graduate majoring in: Engineering, Finance / Accounting, Computer science/IT
• Business fluency in English and Bahasa.
• A self-starter with minimum 1 year of working experience in customer relationships building (fintech experience is preferable)
• Ability to create documentation such as: Knowledge Base, FAQ, SOPs, and Reporting
• Has a good eye for detail, able tomaintainaccuracy
• Should be dynamic,agileand analytical
• Strong communicationskill
• Willing to work on weekends, public holidays, and night shifts