SME BD & Partnership Expert

DOKU, PT NUSA SATU INTI ARTHA; Jakarta Barat; On-site; IDR 100,000,000 - 150,000,000; Full time

Job summary

DOKU, PT NUSA SATU INTI ARTHA is looking for an SME Outbound Sales professional in Jakarta Barat, Indonesia. The role focuses on executing sales strategies and managing relationships with key SME merchants. Responsibilities include driving lead generation, onboarding processes, and optimizing merchant performance.

Ideal candidates should possess a Bachelor’s Degree, at least 2 years of relevant sales experience, and strong negotiation skills. Join a dynamic team dedicated to enhancing the fintech landscape!

Qualifications

• Min. 2 years of experience in B2B or enterprise-level sales, preferably in fintech, banking, or digital payment industries.
• Strong understanding of payment gateway solutions including VA, QRIS, Card Payment, Disbursement, and Wallet.

Responsibilities

• Drive lead generation and expand business opportunities with new merchants.
• Coordinate and ensure a smooth integration and onboarding process for merchant partners.
• Monitor and manage merchant performance to maintain active and productive partnerships.
• Build strong professional relationships with merchants and banking partners.
• Manage administrative activities related to merchant data and sales proposals.

Skills

Sales pipeline management

Negotiation and closing skills

CRM tools & merchant lifecycle understanding

Basic payment and integration knowledge

Analytical skills

Education

Bachelor’s Degree in Business, Economic, communication, or a related field

Tools

CRM tools

Job description

Job Title: SME Outbound Sales

Job Summary: Execute small medium enterprise sales strategies and achieve revenue targets for key SME merchants. Identify, approach, and convert new business opportunities in strategic industries. Manage day-to-day relationships with assigned merchants, including issue handling and performance reviews. Prepare and present commercial proposals, fee schemes, and product solutions. Coordinate cross-functionally with Product, Operations, and Finance teams to ensure smooth merchant onboarding and service delivery. Conduct regular business reviews and provide account growth recommendations. Monitor sales pipeline and performance metrics to support forecasting and reporting.

Job Responsibilities

• Drive lead generation and expand business opportunities with new merchants to support TPT and TPV growth targets.
• Coordinate and ensure a smooth integration and onboarding process for merchant partners.
• Monitor and manage merchant performance to maintain active and productive partnerships.
• Build and sustain strong professional relationships with merchants, banking partners, and other key stakeholders.
• Collect, document, and communicate merchant feedback to support product and service improvement.
• Identify merchant challenges and collaborate with internal teams to provide effective solutions and enhance the overall merchant experience.
• Manage administrative activities related to merchant data, including the preparation of sales proposals and contract documentation.

Job Challenges

• Acquiring competitive merchants in a rapidly evolving fintech market.
• Driving merchant performance amid tight margins and shifting behavior.
• Cross-functional coordination to ensure smooth delivery of merchant requirements.

Technical Competency

• Sales pipeline management
• Negotiation and closing skills
• CRM tools & merchant lifecycle understanding
• Basic payment and integration knowledge
• Good analytical skills with data-driven decision-making mindset.

Soft Competency

• Strong communication in both Bahasa Indonesia and English.
• High adaptability, initiative, and teamwork in a fast-paced environment.
• Problem solving and adaptability
• Leadership and team coordination

Job Specification

• Bachelor’s Degree in Business, Economic, communication, or a related field.
• Min. 2 years Experience in B2B or enterprise-level sales, preferably in fintech, banking, or digital payment industries.
• Strong understanding of payment gateway solutions (VA, QRIS, Card Payment, Disbursement, and Wallet).
• Excellent negotiation and presentation skills with strong commercial acumen.
• Ability to manage multiple enterprise clients and maintain long-term partnerships.