Engineer Onsite (EOS) - Surabaya

Lintasarta; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Lintasarta is seeking an onsite Technical Support specialist in Surabaya to maintain WiFi, PIDS, CCTV, and Locotrack systems. The role requires diagnosing network, hardware, and software issues and ensuring high service availability.

You will respond to incidents in accordance with SLA and perform preventive and corrective maintenance. Minimum 1–2 years in onsite technical support with a background in LAN/WAN, CCTV, and display systems is preferred.

Qualifications

• SMK graduate in a relevant engineering field with a focus on networks or electronics.
• Minimum 1–2 years of onsite technical support experience in IT infrastructure, networking, or electronic systems.
• Basic knowledge of LAN/WAN, TCP/IP, IP addressing, WiFi/AP, switches and routers.
• Experience with CCTV systems including cameras, NVR/DVR, monitoring and basic troubleshooting.
• Knowledge or experience with Passenger Information Display System (PIDS) or similar display/info systems.
• Knowledge or experience in GPS/tracking or vehicle monitoring systems (Locotrack or similar).
• Able to respond to incidents and provide timely technical support per SLA.

Responsibilities

• Perform onsite monitoring, inspection, preventive maintenance, and corrective maintenance for WiFi, PIDS, CCTV, and Locotrack systems.
• Troubleshoot and identify issues for network, hardware, software, and device problems.
• Monitor system availability to ensure services run reliably and efficiently.
• Handle technical incidents and perform recovery actions per operational procedures and SLA.

Skills

LAN/WAN

TCP/IP

IP Addressing

WiFi/Access Point

Switch

Router

CCTV

NVR/DVR

IP Camera

PIDS

GPS/Locotrack

Education

SMK in Computer and Network Engineering (TKJ) or Electronics/Telecommunications/Information Technology

Job description

• Perform onsite monitoring, inspection, preventive maintenance, and corrective maintenance for WiFi infrastructure, PIDS, CCTV, and Locotrack systems.
• Perform troubleshooting and issue identification for network connectivity, hardware, software, and device-related problems.
• Monitor the operational condition and availability of WiFi, PIDS, CCTV, and Locotrack systems to ensure services are running properly.
• Handle technical incidents and perform recovery actions in accordance with operational procedures and agreed SLA.

Requirements

• Minimum education (SMK), preferably majoring in Computer and Network Engineering (TKJ), Electronics Engineering, Telecommunications Engineering, Information Technology.
• Minimum 1–2 years of experience in onsite Technical Support, IT infrastructure, Networking, or electronic systems.
• Have basic knowledge of LAN/WAN, TCP/IP, IP Addressing, WiFi/Access Point, Switch, and Router.
• Have knowledge and experience in handling WiFi infrastructure and troubleshooting.
• Have knowledge and experience in CCTV systems, including camera installation, NVR/DVR, IP Camera, monitoring, and basic troubleshooting.
• Have knowledge and/or experience in Passenger Information Display System (PIDS) or other display and information systems.
• Have knowledge and/or experience in handling GPS, tracking, or vehicle monitoring systems, preferably related to Locotrack or locomotive/train tracking systems.
• Able to respond to incidents and provide timely technical support in accordance with the applicable SLA.