Engineer Onsite (EOS) - Medan

Lintasarta; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Lintasarta is seeking an onsite Technical Support specialist to monitor and maintain WiFi, PIDS, CCTV, and Locotrack systems, ensuring services run reliably.

You will troubleshoot connectivity, hardware, and software issues, respond to incidents per SLA, and work with GPS/tracking systems to ensure continuous operation across our infrastructure.

Qualifications

• Minimum education SMK with IT/Networking focus.
• 1–2 years of onsite Technical Support or IT infrastructure experience.
• Knowledge of LAN/WAN, TCP/IP, IP addressing, WiFi/AP, switches and routers.
• Experience with WiFi infrastructure troubleshooting.
• Experience with CCTV systems (camera installation, NVR/DVR, IP cameras, monitoring).
• Knowledge/experience with PIDS or other display/information systems.
• Knowledge/experience with GPS/tracking Locotrack or locomotive/train tracking systems.
• Ability to respond to incidents and provide timely support per SLA.

Responsibilities

• Perform onsite monitoring, inspection, preventive maintenance, and corrective maintenance for WiFi infrastructure, PIDS, CCTV, and Locotrack systems.
• Troubleshoot network connectivity, hardware, software, and device issues.
• Monitor operational condition and availability of WiFi, PIDS, CCTV, Locotrack to ensure services run properly.
• Handle technical incidents and perform recovery actions per procedures and SLA.

Skills

LAN/WAN

TCP/IP

IP Addressing

WiFi

Access Point

Switch

Router

CCTV

NVR/DVR

IP Camera

Troubleshooting

GPS/Locotrack

PIDS

Incidents & SLA

Education

SMK or vocational IT/Networking

Tools

NVR/DVR

Job description

Responsibilities:

• Perform onsite monitoring, inspection, preventive maintenance, and corrective maintenance for WiFi infrastructure, PIDS, CCTV, and Locotrack systems.

• Perform troubleshooting and issue identification for network connectivity, hardware, software, and device-related problems.

• Monitor the operational condition and availability of WiFi, PIDS, CCTV, and Locotrack systems to ensure services are running properly.

• Handle technical incidents and perform recovery actions in accordance with operational procedures and agreed SLA.

Requirements:

• Minimum education (SMK), preferably majoring in Computer and Network Engineering (TKJ), Electronics Engineering, Telecommunications Engineering, Information Technology.

• Minimum 1-2 years of experience in onsite Technical Support, IT infrastructure, Networking, or electronic systems.

• Have basic knowledge of LAN/WAN, TCP/IP, IP Addressing, WiFi/Access Point, Switch, and Router.

• Have knowledge and experience in handling WiFi infrastructure and troubleshooting.

• Have knowledge and experience in CCTV systems, including camera installation, NVR/DVR, IP Camera, monitoring, and basic troubleshooting.

• Have knowledge and/or experience in Passenger Information Display System (PIDS) or other display and information systems.

• Have knowledge and/or experience in handling GPS, tracking, or vehicle monitoring systems, preferably related to Locotrack or locomotive/train tracking systems.

• Able to respond to incidents and provide timely technical support in accordance with the applicable SLA.