End-to-End Shipment Experience Specialist

Maersk Line Limited; Jakarta Pusat; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Job summary

Maersk is seeking a logistics professional to own the customer experience and manage end-to-end shipment execution in Indonesia. You will deliver timely, professional support and coordinate shipment operations to ensure customer satisfaction.

Responsibilities include responding to inquiries promptly, maintaining proactive communication, and upholding data quality as shipments progress. This role emphasizes collaboration, process compliance, and continuous improvement in service delivery.

Qualifications

• Minimum 1–2 years of experience in export logistics and shipment management.
• Strong written and spoken English communication skills.
• Ability to manage multiple priorities and meet deadlines with accuracy.

Responsibilities

• Deliver best-in-class customer experience with timely, professional support.
• Coordinate end-to-end shipment execution and ensure operational excellence.
• Respond to inquiries promptly, maintaining clear communication throughout the shipment lifecycle.

Skills

Customer focus

English communication

Stakeholder management

Team player

Deadline oriented

Job description

Maersk is seeking a logistics professional to own the customer experience and manage end-to-end shipment execution in Indonesia. You will deliver timely, professional support and coordinate shipment operations to ensure customer satisfaction.

Responsibilities include responding to inquiries promptly, maintaining proactive communication, and upholding data quality as shipments progress. This role emphasizes collaboration, process compliance, and continuous improvement in service delivery.