End-to-End Logistics Experience Specialist

APM Terminals Gothenburg; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Maersk is seeking a logistics professional to own the end-to-end shipment lifecycle, providing proactive, solution-oriented support to customers. You will coordinate shipments, respond to inquiries, and drive improvements to service delivery.

The role focuses on delivering a best-in-class customer experience while maintaining data quality and achieving KPIs. Collaboration with internal and external stakeholders is essential to success.

Qualifications

• Minimum 1–2 years of export logistics experience including shipping documentation and customs compliance.
• Strong English communication skills, both written and verbal.
• Results-oriented with ability to meet deadlines and deliver quality outcomes.
• Proactive, positive, and persistent in resolving issues and driving improvements.
• Well-organized with ability to manage multiple priorities.

Responsibilities

• Deliver best-in-class customer experience with timely, professional support.
• Coordinate end-to-end shipment execution and ensure operational excellence.
• Respond to customer enquiries promptly with clear communication.
• Take ownership of customer issues and drive swift resolution.
• Build strong customer relationships by understanding business needs and service expectations.
• Inform customers of shipment updates and changes, ensuring transparency.

Skills

Export logistics

Shipment management

Customs compliance

Documentation

Job description

Maersk is seeking a logistics professional to own the end-to-end shipment lifecycle, providing proactive, solution-oriented support to customers. You will coordinate shipments, respond to inquiries, and drive improvements to service delivery.

The role focuses on delivering a best-in-class customer experience while maintaining data quality and achieving KPIs. Collaboration with internal and external stakeholders is essential to success.