End-to-End Logistics Customer Experience Specialist

A.P. Moller - Maersk; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Maersk, a global leader in integrated logistics, is seeking a logistics professional in Jakarta to own the customer experience and manage end-to-end shipments. This role focuses on delivering reliable service and coordinating across internal and external stakeholders.

You will respond to inquiries, resolve issues swiftly, maintain data quality, and seek opportunities to improve service delivery and growth. Proactive, detail-oriented candidates with 1–2 years in export logistics are encouraged to

Qualifications

• 1–2 years of experience in export logistics and end-to-end shipment management.
• Strong English communication skills, both written and verbal.
• Ability to meet deadlines and deliver quality outcomes.
• Proactive and collaborative team player.

Responsibilities

• Deliver best-in-class customer experience with timely support.
• Coordinate end-to-end shipment execution with operational excellence.
• Respond to customer inquiries with clear, proactive communication.
• Own customer issues and drive swift resolution.
• Build strong customer relationships by understanding business needs.
• Inform customers of updates, delays, or changes.
• Review SOPs/IOPs to ensure compliance and continuous improvement.
• Identify opportunities to improve service delivery and efficiency.
• Maintain high data quality across operations.
• Strive to meet agreed service and operational KPIs.
• Identify upselling opportunities to drive customer value.

Skills

Export logistics

Shipment management

Customer communication

Stakeholder management

Problem solving

Job description

Maersk, a global leader in integrated logistics, is seeking a logistics professional in Jakarta to own the customer experience and manage end-to-end shipments. This role focuses on delivering reliable service and coordinating across internal and external stakeholders.

You will respond to inquiries, resolve issues swiftly, maintain data quality, and seek opportunities to improve service delivery and growth. Proactive, detail-oriented candidates with 1–2 years in export logistics are encouraged to