Student Success & Engagement Advisor

Ruangguru; Unaaha; Remote; IDR 63,612,000 - 78,120,000; Full time

Benefits offered by this job

Flexible working hours

Health coverage

Remote work from anywhere

Job summary

Ruangguru is seeking a Remote Customer Engagement Specialist to join its fully remote team, initially based from Bali, Indonesia. You will foster strong customer relationships and drive engagement through digital channels.

You will manage communication flows, create engaging content for social media and newsletters, monitor conversations, and collaborate with marketing and sales to align strategies. A Bachelor's degree and experience in digital marketing are required; fluency in English and

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or related field.
• Experience in customer engagement, community management, or digital marketing.
• Excellent written and verbal English and Bahasa Indonesia.
• Strong understanding of social media platforms and engagement tools.
• Creative content creation skills.
• Ability to work autonomously in a remote setting.
• Experience with analytics to measure engagement success.
• Customer-centric mindset and interpersonal skills.
• Reliable internet connection for remote work.
• Proximity to Denpasar, Bali, is beneficial for future syncs.

Responsibilities

• Develop and implement strategies to enhance customer engagement across online platforms.
• Create content for social media, newsletters, and forums.
• Monitor online conversations and respond to customer comments and inquiries promptly.
• Organize online events, webinars, and community initiatives.
• Analyze engagement metrics and report on campaigns and sentiment.
• Identify upsell and cross-sell opportunities through engagement.
• Act as a brand ambassador, ensuring consistent messaging and tone of voice.
• Collaborate with marketing and sales to align strategies.
• Gather customer feedback to inform product development.

Skills

Content creation

Social media management

Customer engagement

Bilingual EN/ID

Education

Bachelor's degree

Tools

Analytics tools

Job description

About the Role

Our client is seeking a dynamic and proactive Remote Customer Engagement Specialist to join their fully remote team. This position, originating from the beautiful island of Bali, ID, is designed for individuals passionate about fostering strong customer relationships and driving engagement through digital channels. You will be responsible for managing communication flows, creating engaging content, and ensuring our customers feel valued and connected to our brand. This is a 100% remote role, offering unparalleled flexibility. The ideal candidate will possess exceptional communication skills, a creative mindset, and a proven ability to connect with diverse audiences online. You will be a key player in enhancing customer loyalty and driving brand advocacy. This role demands a high degree of self-motivation and the ability to thrive in an independent work environment, contributing to a globally distributed team.

Key Responsibilities

• Develop and implement strategies to enhance customer engagement across various online platforms.
• Create compelling content for social media, email newsletters, and customer forums.
• Monitor online conversations and respond to customer comments and inquiries promptly.
• Organize and execute online customer events, webinars, and community initiatives.
• Analyze engagement metrics and provide reports on campaign performance and customer sentiment.
• Identify opportunities to upsell and cross-sell products and services through engagement.
• Act as a brand ambassador, ensuring consistent messaging and tone of voice.
• Collaborate with marketing and sales teams to align engagement strategies with broader business goals.
• Gather customer feedback to inform product development and service improvements.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Proven experience in customer engagement, community management, or digital marketing.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong understanding of social media platforms and digital engagement tools.
• Creative thinker with a talent for content creation.
• Ability to work autonomously and manage multiple projects in a remote setting.
• Experience with analytics tools to measure engagement success.
• Strong interpersonal skills and a customer-centric approach.
• Must be comfortable working remotely and possess a reliable internet connection.
• Proximity to Denpasar, Bali, is beneficial for potential future team syncs.

Benefits

This fully remote role offers a competitive salary package starting at 7.000.000 Rp per month . Benefits include flexible working hours, health coverage, opportunities for professional growth, and the ability to work from anywhere in the world (though originating from Bali ). You'll be part of a vibrant, collaborative online community and contribute to a company that values innovation and customer connection. This is a unique chance to leverage your skills in a role that offers both challenge and reward.

Benefits

Our client offers a competitive monthly salary of 5.700.000 Rp, comprehensive health insurance, generous paid time off, and significant opportunities for professional development and career advancement within a fully remote structure. This role offers unparalleled flexibility and work-life balance, allowing you to work from your preferred location. Employees are part of a supportive and innovative virtual team, equipped with the latest tools and technologies to succeed.