Assistant Sales Staff - Yl Medan 2

Yakult Indonesia Persada Pt; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 20,664,000 - 34,440,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

Remote work environment

Employee discounts on company products

Training and skill development

Job summary

Yakult Indonesia Persada Pt is seeking a remote Retail Sales Associate to serve customers from a home office. You will handle inquiries, assist with orders, track shipments, and process returns while applying product knowledge to recommend options and improve satisfaction.

This role emphasizes strong communication, CRM proficiency, and the ability to multitask in a remote environment. A friendly, professional demeanor and reliable internet access are essential.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service or retail sales.
• Excellent communication and interpersonal skills.
• Ability to work remotely with strong time management.
• Proficient with computers and common office apps.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Assist with orders, tracking shipments, and returns/exchanges remotely.
• Resolve issues efficiently and escalate when needed.
• Maintain accurate customer records in the CRM system.
• Recommend products and upsell where appropriate.
• Collaborate with internal teams to ensure a seamless experience.

Skills

Customer service

Retail sales

Communication

CRM software

Time management

Problem solving

Education

High school diploma

Some college

Tools

CRM software

Job description

Retail Sales Associate

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service, retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.