Ecommerce Warehouse Manager

PT. Kindalin Utama Internasional (Sugarbaby); Jakarta Barat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Sugarbaby, a leading baby goods company in Indonesia, seeks an E-Commerce Warehouse Manager to supervise end-to-end warehouse operations and ensure efficient order fulfillment for multiple marketplaces. You will lead manpower planning, implement SOPs, and drive inventory accuracy and cost efficiency.

The role requires hands-on leadership, strong analytical skills, and a data-driven approach to optimize warehouse performance during peak campaigns.

Qualifications

• Bachelor's degree in a related field.
• Minimum 6 years of experience in warehouse operations, with at least 3 years in a supervisory or managerial role.
• Experience in e-commerce or marketplace warehouse operations is strongly preferred.
• Proven experience in establishing, structuring, or improving warehouse operations, SOPs, and control systems.
• Strong knowledge of inventory control, manpower planning, productivity management, and warehouse cost control.
• Strong analytical skills with the ability to develop operational KPIs, reporting systems, and data-driven improvement plans.

Responsibilities

• Oversee end-to-end warehouse operations and order fulfillment across multiple e-commerce marketplaces, including order processing, picking, packing, shipping, and returns management.
• Ensure timely and accurate fulfillment of marketplace orders, particularly during peak campaigns, double-date events, and flash sales, while meeting platform service-level requirements.
• Develop manpower planning, workforce allocation, and productivity targets based on order forecasts, marketplace campaign schedules, and operational requirements.
• Develop and implement warehouse SOPs, workflows, and control systems to improve operational efficiency, inventory accuracy, and accountability.
• Establish warehouse KPIs and reporting systems to monitor operational performance, order fulfillment, inventory accuracy, and cost efficiency.
• Manage inventory reconciliation, stock discrepancies, returns, and logistics claims, ensuring accurate documentation and timely follow-up with relevant parties.
• Control warehouse operational budgets, including manpower, overtime, and packaging materials, while leading the warehouse team and driving continuous improvement and cross-functional coordination.

Skills

Warehouse management

Analytical skills

Leadership

Excel

Education

Bachelor's degree (S1) in Logistics, Supply Chain Management, Industrial Engineering, Business Management, or related field

Tools

Microsoft Excel

Job description

Sugarbaby is looking for an E-Commerce Warehouse Manager to oversee end-to-end warehouse operations, ensure efficient order fulfillment, maintain inventory accuracy, and drive operational productivity and cost efficiency. The ideal candidate is a hands-on leader with strong analytical skills, manpower planning capabilities, and a data-driven approach to warehouse management.

Responsibilities:

Oversee end-to-end warehouse operations and order fulfillment across multiple e-commerce marketplaces, including order processing, picking, packing, shipping, and returns management.

Ensure timely and accurate fulfillment of marketplace orders, particularly during peak campaigns, double-date events, and flash sales, while meeting platform service-level requirements.

Develop manpower planning, workforce allocation, and productivity targets based on order forecasts, marketplace campaign schedules, and operational requirements.

Develop and implement warehouse SOPs, workflows, and control systems to improve operational efficiency, inventory accuracy, and accountability.

Establish warehouse KPIs and reporting systems to monitor operational performance, order fulfillment, inventory accuracy, and cost efficiency.

Manage inventory reconciliation, stock discrepancies, returns, and logistics claims, ensuring accurate documentation and timely follow-up with relevant parties.

Control warehouse operational budgets, including manpower, overtime, and packaging materials, while leading the warehouse team and driving continuous improvement and cross-functional coordination.

Requirements:

Bachelor's degree (S1) in Logistics, Supply Chain Management, Industrial Engineering, Business Management, or a related field.

Minimum 6 years of experience in warehouse operations, with at least 3 years in a supervisory or managerial role.

Experience in e-commerce or marketplace warehouse operations is strongly preferred, particularly in handling high-volume orders and peak campaign periods.

Proven experience in establishing, structuring, or improving warehouse operations, SOPs, and control systems.

Strong knowledge of inventory control, manpower planning, productivity management, and warehouse cost control.

Strong analytical skills with the ability to develop operational KPIs, reporting systems, and data-driven improvement plans.

Proficient in Microsoft Excel and comfortable managing manual processes while developing more structured and scalable warehouse systems.

Strong leadership, problem-solving, and decision-making skills, with a proactive, detail-oriented, and accountable working approach.

Your application will include the following questions:

• How much notice are you required to give your current employer?
• What's your expected monthly basic salary?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Household Goods & Appliances Manufacturing 101-1,000 employees

Since 2015, Sugarbaby leads the baby gear industry with top-quality essentials. Our products undergo rigorous QC and Testing, meeting European (EN Certified) and American (FDA Approved) standards, making them the top choice for families across Indonesia. Whether you shop in-store or online, we’re committed to provide the best baby essentials ensuring your little ones grow up happily and healthily.

Our vision is to accompany children's growth with high-quality, safe, and affordable baby products. Sugarbaby products are trendsetters among mothers, reflecting our commitment to innovation and excellence. Join us to impact the lives of parents and children across Indonesia!

Since 2015, Sugarbaby leads the baby gear industry with top-quality essentials. Our products undergo rigorous QC and Testing, meeting European (EN Certified) and American (FDA Approved) standards, making them the top choice for families across Indonesia. Whether you shop in-store or online, we’re committed to provide the best baby essentials ensuring your little ones grow up happily and healthily.

Our vision is to accompany children's growth with high-quality, safe, and affordable baby products. Sugarbaby products are trendsetters among mothers, reflecting our commitment to innovation and excellence. Join us to impact the lives of parents and children across Indonesia!