E-Commerce Store Manager

Fullmotion; Provinsi Bali; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Hybrid Bali work

European client exposure

Competitive salary

Growth opportunities

Job summary

Fullmotion, an Indonesia-based e-commerce growth agency, is seeking an analytical and proactive Store Manager to oversee multiple client stores and drive sustainable growth. The role combines store performance, listings optimization, marketing, operations, and customer experience across Shopee, Tokopedia, Lazada, bol.com, Amazon, Shopify, and similar platforms.

You will work hybrid from Bali, coordinating with our team and clients in Europe, and you’ll report insights, identify opportunities,

Qualifications

• Highly organized and detail-oriented.
• English reading and writing skills.
• Analytical thinking and problem solving.
• Able to manage multiple projects simultaneously.
• Takes ownership and communicates clearly.
• Commercially minded with a results focus.
• Experience with e-commerce or marketplaces, incl. Shopee, Tokopedia, Lazada, bol.com, Amazon, Shopify.
• Proficient in Excel/Google Sheets; Notion and Canva are plus.
• Basic understanding of digital marketing.

Responsibilities

• Monitor daily sales and store performance across client stores.
• Analyze KPIs and identify growth opportunities.
• Manage product listings and optimize titles, descriptions, and content.
• Coordinate listing improvements with the design team and ensure compliance.
• Plan promotions and campaigns; support CRO and product positioning.
• Oversee operations: inventory, stock issues, launches, and smooth daily runs.
• Monitor customer reviews, identify issues, and report insights.

Skills

Analytical skills

Organized

Multi-project management

Ownership mindset

Clear communication

Commercial mindset

E-commerce experience

Marketplace platforms

Excel / Google Sheets

Notion

Canva

Digital marketing basics

English proficiency

Job description

Fullmotion is an Indonesia-based e-commerce growth agency helping Dutch brands grow on marketplaces like bol.com. We combine data, CRO, design, marketing, and operational excellence to help our clients scale their online business. Our team is based in Bali, Indonesia, and we work hybrid: partly from our workspace in Bali and partly from home. You decide where you work best, as long as you're reachable during working hours and join our team moments in person.

We're looking for an analytical and proactive Store Manager to manage our clients' online stores and help drive sustainable growth.

Your Responsibilities:

As an E-Commerce Store Manager, you will be responsible for the day-to-day management and growth of multiple client stores. Your responsibilities include:

Store Performance

• Monitor daily sales and store performance
• Analyze KPIs and identify growth opportunities
• Report performance to clients and internal teams
• Spot issues before they become problems

Product Listings

• Manage product listings
• Optimize titles, descriptions, attributes, and content
• Coordinate listing improvements with the design team
• Ensure products remain compliant with marketplace guidelines

Marketing & Growth

• Plan promotions and campaigns for clients' store
• Optimize product positioning
• Support Sponsored Products campaigns
• Identify opportunities to improve conversion rate (CRO)

Operations

• Monitor inventory levels
• Coordinate stock-related issues
• Follow up on product launches
• Ensure stores run smoothly every day

Customer Experience

• Monitor reviews and ratings
• Identify recurring customer issues
• Recommend improvements based on customer feedback

Research

• Conduct competitor research
• Monitor market trends
• Identify new product opportunities
• Report actionable insights

We Are Looking for Someone Who:

• Is highly organized and detail-oriented
• English reading and writing skills
• Thinks analytically and enjoys solving problems
• Can manage multiple projects simultaneously
• Takes ownership instead of waiting for instructions
• Communicates clearly
• Is commercially minded and focused on results
• Continuously looks for improvements
• Experience with e-commerce or marketplaces
• Experience with Shopee, Tokopedia, Lazada, bol.com, Amazon, Shopify, or similar e-commerce platforms
• Experience using Excel or Google Sheets. Handy in using Notions and Canva are plus points.
• Basic understanding of digital marketing

How We Work Together:

We work with European clients from a distance, so the way we collaborate matters as much as the work itself. Three things we take seriously:

• Communicating — Say what you're working on, flag problems early, and ask when something is unclear. No silent struggling.
• Reporting — Make your work visible. Clear, structured updates on store performance and the actions you took, so clients and colleagues always know where we stand.
• Reflecting — Look back at what you did: what worked, what didn't, and what you'll do differently next time. We improve every week.

What You Will Get:

• Work with fast-growing European e-commerce brands
• Hybrid working with our Bali-based team (workspace and working from home)
• Opportunity to make a measurable business impact
• Professional growth in e-commerce, CRO, and digital marketing
• Competitive salary based on experience