E-Commerce Specialist

PT. APRILLA KREASI INTERNASIONAL; Jakarta Timur; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

PT. APRILLA KREASI INTERNASIONAL is seeking a results-driven Marketplace Operations Leader to manage daily operations across Shopee and TikTok Shop marketplaces in Jakarta.

The role focuses on optimizing sales performance, pricing, promotions, and merchandising to maximize profitability and GMV. You will drive promotional campaigns, ensure accurate listings, and monitor stock, fulfillment, and returns across platforms.

Job description

Manage daily operations across Shopee and TikTok Shop marketplaces.

Develop strategies and optimize sales, GMV, conversion rate, AOV, and profitability through pricing strategies, promotions, bundling, and merchandising.

Execute marketplace campaigns, flash sales, vouchers, and promotional programs to drive sales growth and achieve business targets.

Monitor and evaluate the performance of Live Shopping Specialists to ensure productivity and effectiveness.

Ensure product listings, catalogs, pricing, stock availability, and storefronts are consistently optimized and up to date.

Analyze cancellation rates, unpaid orders, store ratings, sales performance, traffic, conversion rates, and campaign results. Develop actionable solutions and prepare regular performance reports.

Conduct competitor and market analysis to identify market trends, growth opportunities, and competitive advantages.

Collaborate with Marketing, Creative, KOL & Partnership, Brand Community, Admin, Finance, and other relevant teams to ensure smooth execution of marketplace strategies.

Ensure stock availability, order fulfillment, returns management, and operational issues are handled efficiently.

Contribute to the company's growth by driving operational excellence, improving business performance, and maximizing marketplace sales and profitability.