E-Commerce Operations Specialist

White Glove Hiring; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 216,000,000 - 360,000,000; Full time

Job summary

White Glove Hiring seeks a Shopify & Retail Ops Specialist to own multichannel data flow between online storefronts and physical stores. You will automate tasks, resolve daily system issues, and ensure accurate order and inventory data across channels.

You will collaborate with developers to implement app rollouts, test new integrations, and document workflows to support smooth operations.

Qualifications

• Experience managing Shopify Admin, apps, and retail POS in fashion or lifestyle retail.
• Practical knowledge of automation tools like Shopify Flow, Zapier, or Make.
• Strong grasp of omnichannel inventory movements and order fulfillment.
• Hands-on testing for new app rollouts and system updates.
• Clear communication to guide internal teams and coordinate with vendors.

Responsibilities

• Maintain daily data sync across Shopify, POS, payments, and apps.
• Build automated workflows to remove manual effort.
• Test and roll out new Shopify apps and channel integrations.
• Map order and inventory processes across online and retail stores.
• Collaborate with external developers to translate requirements into updates.
• Write system documentation and train teams on workflows.
• Track inventory discrepancies and order routing issues.

Skills

Shopify Admin

Retail POS

Automation tools

Omnichannel inventory

Communication skills

Tools

Shopify Flow

Zapier

Make

Job description

Not a traditional IT, network, or helpdesk support role.We need a specialist to own our Shopify and Retail POS operations. You will keep our tech stack connected, automate manual tasks, resolve daily system issues, and ensure order and inventory data flow accurately between our online storefront and physical store.

Tanggung Jawab Pekerjaan :

• Maintain daily operations and data sync across Shopify, POS, payment platforms, and active apps.
• Build automated workflows using Shopify Flow, Zapier, or Make to remove manual effort.
• Test and roll out new Shopify apps, payment methods, and channel integrations.
• Map order and inventory processes across online and retail store operations.
• Work with external developers to translate business requirements into technical updates.
• Write clear system documentation and train internal teams on operational workflows.
• Track inventory discrepancies, order routing issues, and build basic sales reports.

Kualifikasi Pekerjaan :

• Experience managing Shopify Admin, app ecosystems, and retail POS in fashion or lifestyle retail.
• Practical knowledge of automation tools like Shopify Flow, Zapier, or Make.
• Strong grasp of omnichannel inventory movements, order fulfillment, and store operations.
• Hands-on testing experience for new app rollouts and system updates.
• Clear communication skills to guide internal teams and coordinate with external vendors.