Dynamics 365 CRM Solution Architect - Enterprise Leader

EY; Jakarta Utara; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Benefits offered by this job

Continuous Learning

Global Opportunities

Leadership Coaching

Diverse Culture

Job summary

EY Jakarta seeks a Dynamics 365 CRM Solution Architect to lead enterprise CRM transformations powered by Microsoft Dynamics 365 Customer Engagement and the Power Platform. You will partner with executives and technology teams to define CRM strategy, roadmaps, architecture, and delivery across complex environments.

This leadership role offers visibility within EY's Consulting practice, opportunities to drive client engagements, and to develop market-leading CRM capabilities while mentoring teams

Qualifications

• Minimum 12+ years of experience in CRM, digital transformation, or consulting.
• Minimum 8+ years of hands-on experience in Microsoft Dynamics CRM / Dynamics 365 CE.
• Minimum 5+ years in a Solution Architect/Technical Lead/leadership role.
• Proven experience leading at least 3 large-scale Dynamics 365 CRM implementations.
• Experience managing senior stakeholders across business and technology functions.
• Experience delivering multi-country, multi-organization enterprise transformation programs.

Responsibilities

• Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex enterprise programs.
• Architect scalable, secure, and high-performance solutions aligned with business and technology strategies.
• Define and govern CRM architecture standards, implementation best practices, and quality frameworks.
• Collaborate with business stakeholders to define CRM vision, roadmaps, and transformations.
• Provide technical leadership across projects and ensure delivery within timelines and budgets.
• Mentor teams and support pre-sales activities including solution design and client demos.

Skills

Dynamics 365 CE

Power Platform

CRM Architecture

Enterprise Transformation

Stakeholder Management

Lead Large Programs

REST APIs

C#

JavaScript

Data Migration

Tools

Azure Integration Services

Plugin Development

Dataverse

Power BI

Job description

EY Jakarta seeks a Dynamics 365 CRM Solution Architect to lead enterprise CRM transformations powered by Microsoft Dynamics 365 Customer Engagement and the Power Platform. You will partner with executives and technology teams to define CRM strategy, roadmaps, architecture, and delivery across complex environments.

This leadership role offers visibility within EY's Consulting practice, opportunities to drive client engagements, and to develop market-leading CRM capabilities while mentoring teams