Senior Dynamics 365 CRM Solution Architect

Ernst & Young Advisory Services Sdn Bhd; Jakarta Pusat; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

EY is seeking a Dynamics 365 CRM Solution Architect in Jakarta to lead enterprise-scale CRM transformations powered by Microsoft Dynamics 365 CE and the Power Platform. You will shape CRM strategies, roadmaps, and architect scalable solutions while delivering across complex business environments.

The role requires senior leadership, strong stakeholder management, and the ability to drive client engagements with measurable business value. EY offers global exposure and growth opportunities.

Qualifications

• 12+ years in CRM, enterprise apps, or consulting environments.
• 8+ years hands-on experience in Dynamics CRM / Dynamics 365 CE.
• 5+ years in a Solution Architect/leadership role.
• Proven experience leading 3 large Dynamics 365 CRM implementations.
• Experience managing senior stakeholders across business and technology.

Responsibilities

• Lead end-to-end design and delivery of Dynamics 365 CRM solutions across complex enterprise programs.
• Architect scalable, secure, high-performance CRM solutions aligned with business strategies.
• Define and govern CRM architecture standards, best practices, and quality frameworks.
• Collaborate with stakeholders to define CRM vision and transformation roadmaps.
• Provide technical leadership across projects and ensure on-time delivery.
• Oversee CRM integrations, data migration, and enterprise architecture alignment.
• Mentor teams and drive innovation and continuous improvement.
• Identify business development opportunities, including cross-selling of CRM solutions.
• Build executive-level client relationships as a trusted CRM advisor.
• Drive governance, risk management, and stakeholder communications.

Skills

Dynamics 365 CRM

CRM architecture

Systems integration

Executive communication

Leadership

Tools

Power Apps

Power Automate

Dataverse

Power BI

REST APIs

C#

Job description

EY is seeking a Dynamics 365 CRM Solution Architect in Jakarta to lead enterprise-scale CRM transformations powered by Microsoft Dynamics 365 CE and the Power Platform. You will shape CRM strategies, roadmaps, and architect scalable solutions while delivering across complex business environments.

The role requires senior leadership, strong stakeholder management, and the ability to drive client engagements with measurable business value. EY offers global exposure and growth opportunities.