Lead Dynamics 365 CRM Architect — Enterprise Transformation

EY; Jakarta Pusat; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

EY in Jakarta, Indonesia, is seeking a Dynamics 365 CRM Solution Architect to lead enterprise CRM transformations powered by Dynamics 365 CE and Power Platform. This role reports to senior leadership and demands deep architectural expertise and hands-on delivery across multi-country programs.

You will shape CRM strategies, roadmaps, and governance while guiding cross-functional teams through complex implementations and pre-sales engagements.

Qualifications

• Minimum 12+ years of experience in CRM, enterprise applications, digital transformation, or consulting environments.
• Minimum 8+ years of hands-on experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
• Minimum 5+ years serving as a Solution Architect, Technical Architect, Technical Lead, or equivalent leadership role.
• Proven experience leading at least 3 large-scale enterprise Dynamics 365 CRM implementations.
• Demonstrated experience managing senior stakeholders across business and technology functions.
• Experience delivering multi-country, multi-business-unit, or large-scale enterprise transformation programs.

Responsibilities

• Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex enterprise programs.
• Architect scalable, secure, and high-performance solutions aligned with business and technology strategies.
• Define and govern CRM architecture standards, implementation best practices, and quality frameworks.
• Collaborate with business stakeholders to define CRM vision, digital roadmaps, and transformation initiatives.
• Provide technical leadership across multiple projects and workstreams while ensuring adherence to timelines, budgets, and delivery quality.
• Oversee CRM application design, integrations, data migration strategies, and enterprise architecture alignment.
• Mentor technical teams and solution consultants while fostering innovation and continuous improvement.
• Support pre-sales activities including solution design, effort estimations, proposal development, client presentations, and demonstrations.
• Identify and drive business development opportunities, including account expansion, pipeline growth, and cross-selling of CRM and related Microsoft solutions.
• Build and maintain strong executive-level client relationships, serving as a trusted advisor in CRM transformation programs.
• Drive proactive risk management, issue resolution, governance, and stakeholder communications throughout engagements.
• Support decision-making, resource management, delivery governance, and team leadership activities.

Skills

Dynamics 365 CE

Power Platform

CRM Architecture

Solution Design

Enterprise Integration

Data Migration

Stakeholder Management

Agile/DevOps

Leadership

Tools

Azure Integration Services

API Management

Logic Apps

Azure Functions

Service Bus

REST APIs

C#

JavaScript

Plugin Development

Power Platform

Job description

EY in Jakarta, Indonesia, is seeking a Dynamics 365 CRM Solution Architect to lead enterprise CRM transformations powered by Dynamics 365 CE and Power Platform. This role reports to senior leadership and demands deep architectural expertise and hands-on delivery across multi-country programs.

You will shape CRM strategies, roadmaps, and governance while guiding cross-functional teams through complex implementations and pre-sales engagements.