Director of IT Operations & Service Delivery

PT PEFINDO Biro Kredit; Jakarta Utara; Presencial; IDR 900.000.000 - 1.800.000.000; Jornada completa

Descripción de la vacante

PT PEFINDO Biro Kredit is seeking a Head of Information & Technology Operation Division to lead end-to-end IT operations, ensuring reliable and secure technology services aligned with business goals.

You will establish operational plans, oversee IT infrastructure, and drive ITSM implementation, incident/change management, and security operations. Strong leadership and English communication are essential.

Formación

• Bachelor's degree in IT, CS, IS, Eng or related field.
• Minimum 10 years of relevant experience with at least 5 years in management.
• Strong knowledge of ITSM, infrastructure, incident/problem/change management, IT security, service desk, and monitoring.
• Excellent leadership, planning, and stakeholder communication.

Responsabilidades

• Lead and oversee IT operations, ensuring reliable and secure services.
• Set operational plans, standards, capacity, and service targets.
• Oversee incident/problem/change management and root cause analysis.
• Develop IT Operations team and collaborate with partners.
• Drive automation and continual improvement across IT operations.

Conocimientos

Leadership

Stakeholder management

Communication skills

Analytical thinking

Planning

Problem-solving

English fluency

Project management

ITSM

Educación

Bachelor's degree in IT/CS/IS/Engineering

Herramientas

ITSM tools

Monitoring tools

Descripción del empleo

PT PEFINDO Biro Kredit is seeking a Head of Information & Technology Operation Division to lead end-to-end IT operations, ensuring reliable and secure technology services aligned with business goals.

You will establish operational plans, oversee IT infrastructure, and drive ITSM implementation, incident/change management, and security operations. Strong leadership and English communication are essential.