Direct Contract, Specialist, Digital Channel Management, Consumer Banking Group

China, Beijing Branch; Indonesia; On-site; IDR 350,000,000 - 520,000,000; Full time

Job summary

DBS Bank's Consumer Banking Group in Indonesia is seeking a Contract (Fixed Term) Digital Channel Manager to optimize website, mobile app, and online banking platforms. You will collaborate with cross-functional teams to enhance user experience, analyze customer behavior, and develop data-driven strategies to improve engagement and conversion.

This role requires strong analytical skills, excellent communication, and stakeholder management in a fast-paced environment, based at Capital Place

Qualifications

• Experience in digital channel management, customer experience, or related field.
• Strong analytical and problem-solving skills with the ability to interpret data.
• Excellent communication and stakeholder management across cross-functional teams.
• Familiarity with digital marketing and customer engagement strategies.
• Proficient in using data analysis and visualization tools; adaptable in fast-paced environment.

Responsibilities

• Manage and optimize the performance of the bank's digital channels, including website, mobile app, and online banking platform.
• Collaborate with cross-functional teams to identify and implement improvements to user experience and customer journey.
• Analyze customer behavior and feedback to develop data-driven strategies for enhancing digital channel engagement and conversion.
• Monitor and report on KPIs related to digital channel usage, customer satisfaction, and business impact.
• Stay up-to-date with industry trends and best practices in digital channel management and customer experience.
• Contribute to the development and execution of the bank's overall digital strategy.

Skills

Digital channel management

Customer experience

Analytical skills

Communication

Stakeholder management

Digital marketing

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Manage and optimize the performance of the bank's digital channels, including website, mobile app, and online banking platform
• Collaborate with cross-functional teams to identify and implement improvements to the user experience and customer journey
• Analyze customer behavior and feedback to develop data-driven strategies for enhancing digital channel engagement and conversion
• Monitor and report on key performance indicators (KPIs) related to digital channel usage, customer satisfaction, and business impact
• Stay up-to-date with industry trends and best practices in digital channel management and customer experience
• Contribute to the development and execution of the bank's overall digital strategy

Requirements

• Have experience in digital channel management, customer experience, or a related field
• Strong analytical and problem-solving skills, with the ability to interpret data and draw insights
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams
• Familiarity with digital marketing and customer engagement strategies
• Proficient in using data analysis and visualization toolsAbility to work in a fast-paced, dynamic environment and adapt to changing priorities

Location: Capital Place Branch

Schedule: Contract (Fixed Term)

Employee Status: Full time