Direct Contract, Specialist, Digital Channel Management, Consumer Banking Group

DBS Bank Ltd; Jakarta Pusat; Presencial; IDR 150.000.000 - 250.000.000; Jornada completa

Descripción de la vacante

DBS Bank Ltd is seeking a Digital Channel Manager for its Capital Place Branch in Jakarta to lead growth and daily management of consumer digital channels such as mobile and internet banking. You will collaborate with product, technology, and UX teams to design and test user-centric features.

The role requires strong analytics, stakeholder management, and experience in agile environments, with the ability to run multiple projects while ensuring regulatory and security compliance.

Formación

• Degree in Business, IT, or related discipline, or equivalent experience.
• Experience in digital channel management or digital product development in consumer banking.
• Strong analytical skills and ability to translate data into actionable digital strategies.
• Ability to manage multiple projects in a fast-paced, agile environment.
• Excellent interpersonal and stakeholder management skills.

Responsabilidades

• Drive the strategic growth and daily management of consumer digital banking channels, including mobile and internet banking.
• Collaborate with product, technology, and design teams to design, test, and implement user-centric digital features and enhancements.
• Analyze digital channel performance, customer journeys, and usage metrics to identify optimization opportunities and increase digital adoption.
• Oversee end-to-end project delivery, including defining business requirements, coordinating UAT, and managing post-implementation reviews.
• Ensure all digital channel initiatives comply with regulatory requirements, internal risk guidelines, and security standards.
• Support the execution of digital campaigns and promotional activities to drive customer acquisition and engagement.

Conocimientos

Digital channel management

Data analysis

Stakeholder management

Agile environment

Educación

Degree in Business or IT or related

Herramientas

UX design principles

Descripción del empleo

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, & credit cards to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.ResponsibilitiesDrive the strategic growth and daily management of consumer digital banking channels, including mobile and internet banking platforms.Collaborate with product, technology, and design teams to design, test, and implement user-centric digital features and enhancements.Analyze digital channel performance, customer journeys, and usage metrics to identify optimization opportunities and increase digital adoption.Oversee end-to-end project delivery, including defining business requirements, coordinating User Acceptance Testing (UAT), and managing post-implementation reviews.Ensure all digital channel initiatives comply with regulatory requirements, internal risk guidelines, and security standards.Support the execution of digital campaigns and promotional activities to drive customer acquisition and engagement.RequirementsDegree in Business, Information Technology, or a related discipline, or equivalent professional experience.Proven experience in digital channel management, digital product development, or project management within the consumer banking or financial services sector.Strong analytical skills with the ability to interpret data and translate insights into actionable digital strategies.Demonstrated ability to manage multiple projects simultaneously in a fast-paced, agile environment.Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across cross-functional teams.Familiarity with digital banking trends, user experience (UX) principles, and emerging financial technologies.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:Capital Place BranchJob:Schedule:Contract (Fixed Term)Employee Status:Full time