Sr. Associate, Specialist, Digital Wealth Platform, Consumer Banking Group

DBS Bank; Jakarta Pusat; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

DBS Bank seeks a Digital Product Manager for the digibank platform in Jakarta. You will lead digital journeys, collaborate with tech, design, and business stakeholders, and drive strategic initiatives aligned with DBS's consumer banking goals.

The role requires experience in digital banking, strong analytical and communication skills, and the ability to thrive in a fast-paced environment. Jakarta location preferred with full-time status.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Experience in digital product management for financial/investment services.
• Proven track record delivering digital projects and improving CX.
• Strong understanding of digital banking trends and customer behavior.
• Excellent problem-solving, analytical, and communication skills.
• Proficient in project management and stakeholder coordination.
• Adaptable to fast-paced, dynamic environments.
• Effective presenter conveying complex info to stakeholders.

Responsibilities

• Drive digital development for digibank to deliver superior customer journeys.
• Act as liaison between digibank delivery, tech, and business/product owners.
• Ensure digital journeys align with the bank's strategy.
• Develop customer journeys with CE, UI/UX, and product teams.
• Manage and enhance the digital wealth platform for a seamless CX.
• Collaborate with cross-functional teams to implement innovative digital solutions.
• Analyze customer behavior to continuously improve the platform and services.
• Ensure regulatory compliance and industry best practices for the digital platform.
• Contribute to DBS's digital strategy and roadmap for Consumer Banking.

Skills

Digital product management

Cross-functional collaboration

Stakeholder management

Analytical thinking

Problem solving

Communication

Presentation

Education

Bachelor's degree in Computer Science / IT or related

Job description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, FX, investments, insurance, payment, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Drive digital development for digibank by ensuring it has superior customer journey that meets with customer needs.
• Act as primary liaison between the digibank delivery, digibank tech and business/product owners.
• Ensure the delivery of digital journeys is aligned with the bank's overall strategy.
• Develop Customer Journey together with CE, UI/UX, Business/prod
• Manage and enhance the digital wealth platform to provide a seamless and personalized customer experience.
• Collaborate with cross-functional teams to identify and implement innovative digital solutions to address customer needs.
• Analyze customer behavior and feedback to continuously improve the digital platform and services.
• Ensure the digital platform is compliant with regulatory requirements and industry best practices.
• Contribute to the development of the bank's digital strategy and roadmap for the Consumer Banking Group.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Have experience in digital product management, with a focus on financial and investment services.
• Proven track record of delivering successful digital projects and enhancing customer experience.
• Strong understanding of digital banking industry, customer behavior, and emerging digital trends.
• Excellent problem-solving, analytical, and critical thinking skills.
• Proficient in project management, stakeholder management, and cross-functional collaboration.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business requirements.
• Excellent communication and presentation skills to effectively convey complex information to various stakeholders.

Location

Capital Place Branch

Job

Digital

Schedule

Regular

Employee Status

Full time