Sr. Associate, Specialist, Digital Wealth Platform, Consumer Banking Group

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

DBS Bank Ltd in Jakarta invites an experienced Digital Product Manager to lead digibank initiatives, shaping seamless customer journeys and delivering innovative financial solutions.

You will collaborate with CE, UI/UX, business and product teams to deliver digital journeys aligned with DBS's strategy, ensure regulatory compliance and drive customer satisfaction across the consumer banking platform.

This is a full-time, on-site role based at Capital Place Branch.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Experience in digital product management in financial/investment services.
• Proven track record delivering digital projects and improving customer experience.
• Strong understanding of digital banking, customer behavior, and trends.
• Excellent problem-solving, analytical, and critical thinking skills.
• Proficient in project management, stakeholder management, and cross-functional collaboration.
• Ability to work in fast-paced, dynamic environment and adapt to changing requirements.
• Excellent communication and presentation skills.

Responsibilities

• Drive digital development for digibank with superior customer journeys.
• Act as liaison between the digibank delivery, digibank tech and business/product owners.
• Ensure delivery of digital journeys aligns with bank strategy.
• Develop Customer Journey together with CE, UI/UX, Business/prod.
• Collaborate with cross-functional teams to implement innovative digital solutions.
• Analyze customer behavior to improve the digital platform and services.
• Ensure the digital platform complies with regulatory requirements and best practices.
• Contribute to the development of the bank's digital strategy and roadmap for the Consumer Banking Group.

Skills

Digital product management

Financial services knowledge

Stakeholder management

Cross-functional collaboration

Analytical thinking

Communication skills

Problem-solving

Regulatory compliance

Education

Bachelor's degree in Computer Science / Information Technology

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, FX, investments, insurance, payment, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Drive digital development for digibank by ensuring it has superior customer journey that meets with customer needs.
• Act as primary liaison between the digibank delivery, digibank tech and business/product owners.
• Ensure the delivery of digital journeys is aligned with the bank's overall strategy.
• Develop Customer Journey together with CE, UI/UX, Business/prod Manage and enhance the digital wealth platform to provide a seamless and personalized customer experience.
• Collaborate with cross-functional teams to identify and implement innovative digital solutions to address customer needs.
• Analyze customer behavior and feedback to continuously improve the digital platform and services.
• Ensure the digital platform is compliant with regulatory requirements and industry best practices.
• Contribute to the development of the bank's digital strategy and roadmap for the Consumer Banking Group.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Have experience in digital product management, with a focus on financial and investment services.
• Proven track record of delivering successful digital projects and enhancing customer experience.
• Strong understanding of digital banking industry, customer behavior, and emerging digital trends.
• Excellent problem-solving, analytical, and critical thinking skills.
• Proficient in project management, stakeholder management, and cross-functional collaboration.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business requirements.
• Excellent communication and presentation skills to effectively convey complex information to various stakeholders.

Location: Capital Place Branch Job: Digital Schedule: Regular Employee Status: Full time

Benefits

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

DBS is more than a bank — we’re shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.