Direct Contract, Treasures Service Executive, Capital Place, Consumer Banking Group

China, Beijing Branch; Jakarta Selatan; Presencial; IDR 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

DBS Bank in Jakarta is seeking a Customer Service professional to support Treasures clients at Capital Place Branch. The role involves handling a range of banking transactions, delivering proactive financial guidance, and maintaining accurate client records.

You will work as part of a dynamic team to provide seamless, service-driven solutions. The position is full-time with a fixed-term contract, offering competitive compensation and career development opportunities in a fast-paced banking

Formación

• Experience in a customer-facing role within the banking or financial services industry.
• Strong communication and interpersonal skills.
• Proficient in using banking systems and digital tools.
• Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
• Commitment to providing exceptional customer service and a genuine interest in helping clients achieve their financial goals.
• Ability to work collaboratively with cross-functional teams and contribute to the overall success of the organization.

Responsabilidades

• Provide exceptional customer service and support to Treasures clients, ensuring their financial needs are met with the utmost care and attention.
• Assist clients with a wide range of banking transactions, including account management, fund transfers, and investment services.
• Proactively identify client needs and provide tailored financial solutions to help them achieve their financial goals.
• Maintain accurate and up-to-date client records, ensuring compliance with internal policies and regulatory requirements.
• Collaborate with cross-functional teams to deliver seamless and integrated services to clients.
• Continuously enhance product and service knowledge to provide clients with the most relevant and valuable information.

Conocimientos

Customer service

Communication skills

Banking systems

Teamwork

Herramientas

Banking software

Digital tools

Descripción del empleo

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide exceptional customer service and support to Treasures clients, ensuring their financial needs are met with the utmost care and attention
• Assist clients with a wide range of banking transactions, including account management, fund transfers, and investment services
• Proactively identify client needs and provide tailored financial solutions to help them achieve their financial goals
• Maintain accurate and up-to-date client records, ensuring compliance with internal policies and regulatory requirements
• Collaborate with cross-functional teams to deliver seamless and integrated services to clients
• Continuously enhance product and service knowledge to provide clients with the most relevant and valuable information

Requirements

• Have experience in a customer-facing role within the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to build rapport and effectively interact with clients from diverse backgrounds
• Proficient in using various banking systems and digital tools to provide efficient and accurate service
• Ability to work in a fast-paced environment and prioritize tasks to meet deadlines
• Commitment to providing exceptional customer service and a genuine interest in helping clients achieve their financial goals
• Ability to work collaboratively with cross-functional teams and contribute to the overall success of the organization

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Capital Place Branch

Job:

Customer Service

Schedule:

Contract (Fixed Term)

Employee Status:

Full time