Direct Contract, Collection Agent, Risk Management Group

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 150,000,000 - 300,000,000; Full time

Job summary

DBS Bank Ltd is seeking an experienced collections/risk management professional to lead the recovery of outstanding debts and manage direct contract portfolios. You will analyze customer data and credit profiles, develop tailored strategies, and negotiate payment plans with customers to maximize recovery rates.

You will also maintain detailed records, work with legal/compliance teams, and monitor performance metrics to drive improvements.

Qualifications

• Minimum 3 years of experience in a collections or risk management role, preferably in the banking or financial services industry.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication and negotiation skills, with the ability to interact effectively with customers and internal stakeholders.
• Proficient in using various collection and customer relationship management (CRM) tools - Ability to work independently and as part of a team, with a strong attention to detail.
• Familiarity with relevant laws, regulations, and industry best practices related to debt collection and risk management.

Responsibilities

• Manage a portfolio of direct contracts and collections, ensuring timely and effective recovery of outstanding debts
• Analyze customer data and credit profiles to develop tailored collection strategies
• Negotiate payment plans and settlements with customers to maximize recovery rates
• Maintain accurate and detailed records of all collection activities and customer interactions
• Collaborate with cross-functional teams, such as legal and compliance, to ensure adherence to regulatory requirements
• Identify and elevate high-risk cases for further action, such as legal proceedings
• Continuously monitor and report on collection performance metrics to drive process improvements

Skills

Analytical thinking

Negotiation skills

Communication skills

CRM tools

Attention to detail

Team collaboration

Tools

CRM tools

Job description

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

• Manage a portfolio of direct contracts and collections, ensuring timely and effective recovery of outstanding debts
• Analyze customer data and credit profiles to develop tailored collection strategies
• Negotiate payment plans and settlements with customers to maximize recovery rates
• Maintain accurate and detailed records of all collection activities and customer interactions
• Collaborate with cross-functional teams, such as legal and compliance, to ensure adherence to regulatory requirements
• Identify and elevate high-risk cases for further action, such as legal proceedings
• Continuously monitor and report on collection performance metrics to drive process improvements

Requirements

• Minimum 3 years of experience in a collections or risk management role, preferably in the banking or financial services industry
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Excellent communication and negotiation skills, with the ability to interact effectively with customers and internal stakeholders
• Proficient in using various collection and customer relationship management (CRM) tools - Ability to work independently and as part of a team, with a strong attention to detail
• Familiarity with relevant laws, regulations, and industry best practices related to debt collection and risk management

Location:

Juanda Branch

Schedule:

Contract (Fixed Term)

Employee Status:

Full time