Digital Marketing & Community Lead - F&B Ops

Pt. Makmur Cipta Rasa; Ciamis; On-site; IDR 216,000,000 - 360,000,000; Full time

Job summary

Pt. Makmur Cipta Rasa seeks a seasoned Food & Beverage/ Culinary Operations Manager to oversee daily F&B operations and drive guest and employee satisfaction. The role emphasizes maintaining brand standards, achieving financial goals, and leading a motivated team at our Bandung location.

The position requires relevant experience in F&B, strong leadership, and a commitment to service excellence in a busy hospitality environment.

Qualifications

• Minimum high school education with 3 years in F&B, culinary, or related area.
• Alternative: 2-year degree in Food Service Management, Hospitality or related field with 1 year F&B experience.

Responsibilities

• Assists in Food and Beverage operations and maintains service standards.
• Provides exceptional customer service to guests and staff, addressing concerns.
• Oversees staff coaching and motivation to deliver guest satisfaction.
• Ensures brand service culture and responds to guest feedback until resolved.
• Supports GM with annual Quality audit and adheres to accounting procedures.

Education

High school diploma or GED; 3 years experience in F&B or related area

2-year degree in Food Service Management / Hospitality / Business Administration; 1 year F&B experience

Job description

Pt. Makmur Cipta Rasa seeks a seasoned Food & Beverage/ Culinary Operations Manager to oversee daily F&B operations and drive guest and employee satisfaction. The role emphasizes maintaining brand standards, achieving financial goals, and leading a motivated team at our Bandung location.

The position requires relevant experience in F&B, strong leadership, and a commitment to service excellence in a busy hospitality environment.