Digital Crisis Communications Strategist

PT QIS Indonesia Sejahtera (Jakarta); Jakarta Selatan; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

QCOMM in Jakarta seeks an experienced digital crisis communications lead to guide client responses when issues break online. You will monitor conversations, assess sentiment, write holding statements, and coordinate with teams for timely actions.

You will work directly with clients, translating data into strategic recommendations, risk mitigation, and post-crisis improvements. Fluency in Bahasa Indonesia and English is required, with strong writing and presentation skills.

Qualifications

• 7+ years in digital communications or crisis roles.
• Experience handling 3–5 digital crises from monitoring to post-crisis reporting.
• Proven ability to create social media strategies for corporate/B2B brands.
• Proficient with social listening tools to identify trends and risks.
• Translate volume and sentiment into actionable recommendations.
• Develop crisis materials including holding statements and FAQs.
• Experience leading live crisis responses and presenting insights to clients.

Responsibilities

• Lead digital monitoring and early issue identification.
• Assess conversations, sentiment, reach and potential impact.
• Identify risks before they become larger issues.
• Develop crisis response strategies and recommendations.
• Write and oversee response content, social copy, holding statements and FAQs.
• Turn real-time data into clear insights and recommendations.
• Work with team to develop crisis playbooks and scenarios.
• Lead post-crisis analysis and recommend improvements.

Skills

Crisis communications

Social media strategy

Social listening tools

Bilingual writing (BI/EN)

Client/stakeholder presenting

Tools

Brandwatch

Talkwalker

Meltwater

Sprinklr

Job description

QCOMM in Jakarta seeks an experienced digital crisis communications lead to guide client responses when issues break online. You will monitor conversations, assess sentiment, write holding statements, and coordinate with teams for timely actions.

You will work directly with clients, translating data into strategic recommendations, risk mitigation, and post-crisis improvements. Fluency in Bahasa Indonesia and English is required, with strong writing and presentation skills.