DIGITAL CRISIS COMMUNICATIONS ASSOCIATE

PT QIS Indonesia Sejahtera (Jakarta); Jakarta Selatan; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

QCOMM is seeking a Digital Crisis Communications Associate in Jakarta to monitor social media, analyze conversations, and craft responses during digital crises. You will support issue response, coordinate with clients and partners, and create clear, timely content for social platforms.

Fluency in Bahasa Indonesia and English is required, with at least 3 years in digital communications. The role offers hands-on experience in crisis playbooks, real-time management, and data-driven insights in a

Qualifications

• 3 years of experience in digital communications or related field.
• Strong understanding of social platforms and online communities.
• Excellent writing skills for social and short-form content.
• Comfortable with social listening, monitoring and analytics.
• Fluent in Bahasa Indonesia and English.

Responsibilities

• Monitor social media, conversations, trends and emerging issues.
• Identify potential risks and early signals.
• Support digital crisis and issues response.
• Analyse sentiment, conversations and potential impact.
• Write social copy, holding statements, FAQs and response content.
• Support real time social media management during an issue.
• Build monitoring reports and turn data into clear insights.
• Support digital response plans and crisis playbooks.
• Work with creative teams and partners.
• Join client discussions and coordinate day-to-day work.

Skills

Experience in digital comms

Social media understanding

Strong writing skills

Analytics & monitoring

Bilingual Indonesian + English

Proactive ownership

Tools

Social listening tools

Job description

Digital issues can escape in minutes. At QCOMM, we help corporate and B2B clients understand what is happening online, respond with clarity and protect their reputation when it matters. We are looking for a Digital Crisis Communications Associate who understands social media, online communities and digital behaviour. You will be involved in monitoring, analysis, content and response, with plenty of opportunity to learn how digital crisis communications works in the real world.

Key responsibilities

• Monitor social media, conversations, trends and emerging issues
• Identify potential risks and early signals
• Support digital crisis and issues response
• Analyse sentiment, conversations and potential impact
• Write social copy, holding statements, FAQs and response content
• Support real time social media management during an issue
• Build monitoring reports and turn data into clear insights
• Support digital response plans and crisis playbooks
• Work with creative teams, creators and other partners
• Join client discussions and help coordinate day to day work

About you

• 3 years of experience in digital communications, social media, content, digital agency or a related role
• Strong understanding of social platforms, online communities and digital behaviour
• Good writing skills, particularly for social and short form content
• Comfortable with social listening, monitoring and analytics
• Able to recognise emerging conversations and potential issues
• Curious about why people react, not only what they say
• Comfortable working in a fast moving environment
• Proactive, hands on and willing to take ownership
• Fluent in Bahasa Indonesia and English

About us

At QCOMM, we help corporate and B2B clients understand what is happening online, respond with clarity and protect their reputation when it matters.