Real-Time Digital Crisis Communicator

PT QIS Indonesia Sejahtera (Jakarta); Jakarta Selatan; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

QCOMM is seeking a Digital Crisis Communications Associate in Jakarta to monitor social media, analyze conversations, and craft responses during digital crises. You will support issue response, coordinate with clients and partners, and create clear, timely content for social platforms.

Fluency in Bahasa Indonesia and English is required, with at least 3 years in digital communications. The role offers hands-on experience in crisis playbooks, real-time management, and data-driven insights in a

Qualifications

• 3 years of experience in digital communications or related field.
• Strong understanding of social platforms and online communities.
• Excellent writing skills for social and short-form content.
• Comfortable with social listening, monitoring and analytics.
• Fluent in Bahasa Indonesia and English.

Responsibilities

• Monitor social media, conversations, trends and emerging issues.
• Identify potential risks and early signals.
• Support digital crisis and issues response.
• Analyse sentiment, conversations and potential impact.
• Write social copy, holding statements, FAQs and response content.
• Support real time social media management during an issue.
• Build monitoring reports and turn data into clear insights.
• Support digital response plans and crisis playbooks.
• Work with creative teams and partners.
• Join client discussions and coordinate day-to-day work.

Skills

Experience in digital comms

Social media understanding

Strong writing skills

Analytics & monitoring

Bilingual Indonesian + English

Proactive ownership

Tools

Social listening tools

Job description

QCOMM is seeking a Digital Crisis Communications Associate in Jakarta to monitor social media, analyze conversations, and craft responses during digital crises. You will support issue response, coordinate with clients and partners, and create clear, timely content for social platforms.

Fluency in Bahasa Indonesia and English is required, with at least 3 years in digital communications. The role offers hands-on experience in crisis playbooks, real-time management, and data-driven insights in a