Desk Collections Team Lead

Pengiklan Anonim; Banten; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Pengiklan Anonim is seeking an experienced Desk Collection Supervisor to lead a team of collection agents for a collection vendor company. The role focuses on coaching performance, achieving targets, and maintaining ethical collection standards.

You will analyze KPIs, report to management, and coordinate with other departments to improve collection performance, while ensuring compliance and disciplined attendance.

Qualifications

• Experience leading collection teams.
• Strong understanding of collection processes and performance management.
• Proven leadership, communication, coaching and problem-solving skills.
• Ability to translate performance data into actionable improvements.
• Target-oriented, disciplined and able to work under pressure.
• Proficient in Excel/Google Sheets and performance reporting.
• AFPI certification or equivalent is a plus.

Responsibilities

• Lead, supervise, and monitor the daily performance of the collection team.
• Monitor individual and team collection targets.
• Monitor KPIs including collection achievement, productivity, contact rate and quality.
• Conduct regular coaching, briefing, and performance evaluations for collection agents.
• Analyze team performance and identify areas for improvement.
• Take corrective actions and develop improvement plans for underperforming team members.
• Ensure all collection activities comply with policies, regulations, and ethical standards.
• Monitor attendance, discipline, and productivity of team members.
• Prepare and submit performance reports to management.
• Coordinate with other departments to resolve operational issues and improve collection performance.

Skills

Leadership

Coaching

Performance management

Data analysis

Excel/Google Sheets

Communication

Job description

Pengiklan Anonim is seeking an experienced Desk Collection Supervisor to lead a team of collection agents for a collection vendor company. The role focuses on coaching performance, achieving targets, and maintaining ethical collection standards.

You will analyze KPIs, report to management, and coordinate with other departments to improve collection performance, while ensuring compliance and disciplined attendance.