Desk Collection Team Lead - EN + Malay/Indonesian

PT Insan Solusi Nusantara; Jakarta Pusat; On-site; IDR 250,000,000 - 350,000,000; Full time

Job summary

PT Insan Solusi Nusantara seeks a results-driven Team Leader Desk Collection fluent in English and Melayu or Indonesian. You will supervise daily collection activities, guide team members, and ensure monthly targets are met while maintaining compliance with policies and regulations.

The role demands leadership, coaching, and strong communication to drive performance and resolve overdue accounts. Two years in desk collection and a Bachelor's degree are required, with supervisory experience

Qualifications

• Minimum 2 years of Desk Collection experience.
• Fluent in English and Melayu or Indonesian.
• Proven leadership and people-management skills.
• Experience as a Desk Collection Team Leader or Supervisor preferred.

Responsibilities

• Lead, supervise, and monitor the daily performance of the Desk Collection team.
• Ensure the team achieves collection targets and KPIs.
• Monitor overdue payments and follow up actions.
• Provide coaching and guidance to improve performance.
• Evaluate team performance and implement improvements.
• Prepare and monitor collection performance reports.
• Ensure compliance with company policies and applicable regulations.

Skills

Leadership

Team management

Communication

Problem solving

English proficiency

Melayu proficiency

Indonesian proficiency

Education

Bachelor's degree

Job description

PT Insan Solusi Nusantara seeks a results-driven Team Leader Desk Collection fluent in English and Melayu or Indonesian. You will supervise daily collection activities, guide team members, and ensure monthly targets are met while maintaining compliance with policies and regulations.

The role demands leadership, coaching, and strong communication to drive performance and resolve overdue accounts. Two years in desk collection and a Bachelor's degree are required, with supervisory experience