Deputy Customer Ops & Planning Lead – Foods (Java)

Unilever; Tangerang; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Unilever Indonesia is seeking a Deputy Customer Operations & Planning Manager to lead end-to-end commercial planning and execution for Foods across Java region GT & LMT and RTM & HSM channels. You will drive channel strategy, promotions, and TTS investment, track performance, and lead customer teams to deliver monthly and half-year targets while aligning S&OP inputs with Category Leads.

This role supports growth for brands like Hellmann's and Knorr, collaborating with sales, marketing, and

Qualifications

• Minimum 3 years of experience in FMCG sales, including AASM/AAM/CSP roles.
• Proven experience managing DT and RTM operations.
• Solid understanding of category strategy and commercial levers.

Responsibilities

• Lead execution of channel and category plans to deliver commercial targets (USG, UPG, GM) across GT, MT, RTM, and HSM.
• Develop and manage promotional strategies and TTS allocation across customer teams.
• Monitor and evaluate promotion effectiveness across all channels, identifying opportunities for improvement.
• Drive performance management of customer teams, ensuring delivery of monthly and half-year targets.
• Represent customer and channel perspectives in the S&OP process.
• Collaborate with Category Leads to ensure end-to-end alignment between category strategy and channel execution.

Skills

FMCG sales

RTM operations

Channel strategy

Job description

Deputy Customer Operations & Planning Manager - Java & RTM (Foods)

Job Title : Deputy Customer Operations & Planning Manager - Java & RTM (Foods)
Location : Grha Unilever
Earlier this year (March 2026), Unilever announced an agreement to separate our Foods business. Our Foods business, including brands such as Hellmann's and Knorr, will join forces with McCormick to become a global flavour leader, with leading positions across spices, seasonings, condiments and complementary food categories, supported by a strong retail and foodservice platform. McCormick has 135+ years of heritage, a presence in 150+ countries and territories, and a portfolio of trusted brands. The transaction remains subject to consultation, regulatory approvals and other customary closing conditions with a targeted deal close of mid-2027.

JOB PURPOSE

This role exists to leads the end-to-end commercial planning and execution for Foods across Java region GT & LMT and RTM & HSM channels. The position is responsible for driving sales growth and profitability through channel strategy execution, promotion planning, TTS investment management, performance tracking, and customer team leadership. The role also represents channel needs in the S&OP process and works closely with Category Leads to ensure commercial plans are translated into strong marketplace execution. You’ll be part of a team that believes in doing work that matters – for people and the planet. Because here, we don't just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

• Lead execution of channel and category plans to deliver commercial targets (USG, UPG, GM) across GT, MT, RTM, and HSM.
• Develop and manage promotional strategies and TTS allocation across customer teams.
• Monitor and evaluate promotion effectiveness across all channels, identifying opportunities for improvement.
• Drive performance management of customer teams, ensuring delivery of monthly and half-year targets.
• Represent customer and channel perspectives in the S&OP process.
• Collaborate with Category Leads to ensure end-to-end alignment between category strategy and channel execution.

REQUIRED QUALIFICATIONS

• Minimum 3 years of experience in FMCG sales, including AASM/AAM/CSP roles.
• Proven experience managing DT and RTM operations.
• Solid understanding of category strategy and commercial levers.

PREFERRED QUALIFICATIONS