Head Of Quality & Operations - Food Manufacturing

Id71 Pt Santosa Agrindo; Serang; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

Unilever seeks a Deputy Customer Operations & Planning Manager for Java & RTM (Foods) to lead end-to-end commercial planning and execution across Java region GT & LMT and RTM & HSM channels. You will drive sales growth and profitability through channel strategy, promotions, and budget management, while guiding customer teams and coordinating S&OP needs.

Role requires collaboration with Category Leads and strong leadership and analytical skills.

Qualifications

• Minimum 3 years of FMCG sales experience (AASM/AAM/CSP roles).
• Proven DT and RTM operations experience.
• Strong understanding of category strategy and commercial levers.

Responsibilities

• Lead execution of channel and category plans to deliver targets across GT, MT, RTM, and HSM.
• Develop and manage promotional strategies and TTS allocation across customer teams.
• Monitor promotion effectiveness across channels, identifying opportunities for improvement.
• Drive performance management of customer teams, ensuring delivery of monthly and half-year targets.
• Represent customer and channel perspectives in the S&OP process.
• Collaborate with Category Leads to ensure end-to-end alignment between category strategy and channel execution.

Skills

FMCG sales

Leadership

Negotiation

Communication

Data analysis

Financial acumen

Tools

Excel

Microsoft Office

Job description

Deputy Customer Operations & Planning Manager - Java & RTM (Foods)

Job Title : Deputy Customer Operations & Planning Manager - Java & RTM (Foods)
Location : Grha Unilever
Earlier this year (March 2026), Unilever announced an agreement to separate our Foods business. Our Foods business, including brands such as Hellmann's and Knorr, will join forces with McCormick to become a global flavour leader, with leading positions across spices, seasonings, condiments and complementary food categories, supported by a strong retail and foodservice platform. McCormick has 135+ years of heritage, a presence in 150+ countries and territories, and a portfolio of trusted brands. The transaction remains subject to consultation, regulatory approvals and other customary closing conditions with a targeted deal close of mid-2027.
JOB PURPOSE
This role exists to leads the end-to-end commercial planning and execution for Foods across Java region GT & LMT and RTM & HSM channels. The position is responsible for driving sales growth and profitability through channel strategy execution, promotion planning, TTS investment management, performance tracking, and customer team leadership. The role also represents channel needs in the S&OP process and works closely with Category Leads to ensure commercial plans are translated into strong marketplace execution. You'll be part of a team that believes in doing work that matters - for people and the planet.
Because here, we don't just hire for jobs. We invite you to be part of something bigger.

• Lead execution of channel and category plans to deliver commercial targets (USG, UPG, GM) across GT, MT, RTM, and HSM.
• Develop and manage promotional strategies and TTS allocation across customer teams.
• Monitor and evaluate promotion effectiveness across all channels, identifying opportunities for improvement.
• Drive performance management of customer teams, ensuring delivery of monthly and half-year targets.
• Represent customer and channel perspectives in the S&OP process.
• Collaborate with Category Leads to ensure end-to-end alignment between category strategy and channel execution.

• Minimum 3 years of experience in FMCG sales, including AASM/AAM/CSP roles.
• Proven experience managing DT and RTM operations
• Solid understanding of category strategy and commercial levers.

• Strong leadership and negotiation capabilities.
• Excellent communication across all organizational levels.
• Proficiency in Microsoft Office, especially Excel for data analysis & Strong analytical skills with the ability to interpret and act on data insights.
• Financial acumen, including P&L understanding and budget management.

Curious about what it's really like to work at Unilever? Explore our Life at Unilever : and meet the people shaping our culture.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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Job Category: Customer Development

Job Type: Full time