DEBT RECOVERY OFFICER

Chain; Sentul; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

Chain is seeking a dedicated individual in Sentul, Jawa Timur, for customer account management. The role involves continuous follow-up with customers regarding their repayment obligations and issuing necessary legal notices if required. Candidates should possess strong negotiation skills for restructuring accounts and maintain professionalism in customer dealings.

Familiarity with Malaysian financial laws such as the Financial Services Act and Personal Data Protection Act is essential. If you have the right skills and experience, apply now!

Qualifications

• Strong negotiation skills for account restructuring.
• Ability to manage customer accounts professionally.
• Knowledge of relevant Malaysian financial laws and regulations.

Responsibilities

• Continuous follow-up on customer repayment obligations.
• Issuing legal notices for arrears.
• Managing customer accounts with professionalism.
• Engaging in market intelligence searches for customer contacts.
• Negotiating and restructuring accounts as needed.
• Maintaining accurate collection records.

Job description

Responsibilities

• Continuous follow up after initial contact with the customer to constantly remind customers of their obligation on repayment on their various financing taken with our clients.
• Issuing appropriate notices to the customers requiring clearing of arrears or warning of potential legal action by our clients.
• Managing customers account with professionalism and courteous handling.
• To avoid any complaints from customers.
• Engaging and investigating customer’s latest contact details through ‘Market Intelligence Search’.
• Following up on legal cases as and when instructed by clients.
• Identifying and classifying cases and, where necessary, recommending to abort files.
• Negotiating and restructuring of accounts as and where such actions are required.
• Ensuring that restructuring is done accordingly to set guidelines and approval from our clients without prejudicing original agreement and securities.
• Keeping our collection records accurate and updated information and updating remarks on every call made to stakeholders.
• To fully abide with the governing laws and policy of the Malaysian Government and Bank Negara Malaysia especially on the following:
  • The Financial Services Act 2013 (FSA) - BNM
  • Islamic Financial Services Act 2013 (IFSA) – BNM
  • Personal Data Protection Act 2010 - BNM
  • Prohibited Business Conduct (Issued NOV 2014) – BNM.
  • Fair Debt Collection Practices.
  • Any other related Malaysian laws, regulations, policies, etc.