Debt Recovery Specialist – Negotiation & Escalations

Pengiklan Anonim; Lampung; On-site; IDR 50,000,000 - 90,000,000; Full time

Job summary

Pengiklan Anonim in Lampung, Indonesia seeks a Debt Collector to recover outstanding debts and manage accounts in a compliant, professional manner. You will negotiate payment plans, prepare notices, and maintain meticulous records of every contact and outcome.

You will coordinate with internal teams to escalate when needed, perform skip tracing, and ensure adherence to laws and company policies while hitting performance targets.

Qualifications

• Proven experience in debt collection or credit recovery in finance institutions.
• Strong negotiation and professional communication skills for difficult conversations.
• Excellent organizational abilities and attention to detail managing multiple accounts.
• Knowledge of debt collection laws, regulations, and compliance requirements.
• Ability to work independently while meeting targets and reporting requirements.
• Proficiency with collection management systems and databases.
• Resilience and persistence when facing objections or challenging debtors.
• High ethical standards and integrity in all professional dealings.

Responsibilities

• Contact debtors via phone, email, and in-person visits to negotiate payment arrangements and recover outstanding debts.
• Maintain detailed records of all collection activities and outcomes.
• Prepare and send collection notices and reminders per policies and legal requirements.
• Negotiate payment plans and settlements to facilitate recovery.
• Monitor payment schedules and follow up on missed payments.
• Escalate accounts to legal proceedings when necessary in collaboration with relevant teams.
• Conduct skip tracing to locate debtors with outdated contact info.
• Report metrics and contribute to team targets for debt recovery.

Skills

Negotiation

Communication

Organizational Skills

Attention to Detail

Independence

Job description

Pengiklan Anonim in Lampung, Indonesia seeks a Debt Collector to recover outstanding debts and manage accounts in a compliant, professional manner. You will negotiate payment plans, prepare notices, and maintain meticulous records of every contact and outcome.

You will coordinate with internal teams to escalate when needed, perform skip tracing, and ensure adherence to laws and company policies while hitting performance targets.