Direct Contract, Collection Agent, Risk Management Group

DBS Bank; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

DBS Bank is seeking an experienced collections professional to manage a portfolio of direct contracts and debt recovery. You will analyze customer data, negotiate settlements, and maintain detailed records while coordinating with legal and compliance to meet regulatory requirements.

The role requires strong analytical skills, excellent communication, and proficiency with CRM tools. You will work within a structured team environment at the Juanda Branch on a fixed-term contract basis.

Qualifications

• 3+ years in collections or risk management, banking/financial services preferred.
• Strong analytical and problem-solving skills with data interpretation ability.
• Excellent communication and negotiation skills with customers and stakeholders.
• Proficient in using collection and CRM tools.
• Independent and detail-oriented with teamwork capability.
• Familiarity with debt collection laws, regulations, and best practices.

Responsibilities

• Manage a portfolio of direct contracts and collections, ensuring timely recovery of outstanding debts.
• Analyze customer data and credit profiles to develop tailored collection strategies.
• Negotiate payment plans and settlements to maximize recovery rates.
• Maintain accurate records of all collection activities and interactions.
• Collaborate with legal and compliance to ensure regulatory adherence.
• Identify high-risk cases for further action, including legal proceedings.
• Monitor and report collection performance metrics to drive improvements.

Skills

Collections

Risk management

Data analysis

Negotiation

CRM tools

Communication

Teamwork

Tools

CRM software

Job description

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decisions. In addition, RMG is responsible for the monitoring and reporting on key risk issues of the bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

• Manage a portfolio of direct contracts and collections, ensuring timely and effective recovery of outstanding debts
• Analyze customer data and credit profiles to develop tailored collection strategies
• Negotiate payment plans and settlements with customers to maximize recovery rates
• Maintain accurate and detailed records of all collection activities and customer interactions
• Collaborate with cross-functional teams, such as legal and compliance, to ensure adherence to regulatory requirements
• Identify and elevate high‑risk cases for further action, such as legal proceedings
• Continuously monitor and report on collection performance metrics to drive process improvements

Requirements

• Minimum 3 years of experience in a collections or risk management role, preferably in the banking or financial services industry
• Strong analytical and problem‑solving skills, with the ability to interpret data and make informed decisions
• Excellent communication and negotiation skills, with the ability to interact effectively with customers and internal stakeholders
• Proficient in using various collection and customer relationship management (CRM) tools
• Ability to work independently and as part of a team, with a strong attention to detail
• Familiarity with relevant laws, regulations, and industry best practices related to debt collection and risk management

We offer a competitive salary and benefits package.

Location: Juanda Branch

Job: Contract (Fixed Term)

Employee Status: Full time