Desk Collection Agent

Cartrack; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Cartrack is seeking a Desk Collection Agent to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery. You will follow up on outstanding payments, resolve billing issues, and coordinate with internal departments.

Join our collaborative, fast-growing team and help optimize collection operations while keeping accurate customer account records and supporting debt recovery processes. Fluency in English is required.

Qualifications

• Minimum 1-3 years of experience in collections, accounts receivable, or related field.
• Experience in overdue accounts and collecting payments.
• Understanding of Sales Purchase Orders and reconciliation processes.
• Proficient in Microsoft Office, especially Excel.
• Strong communication, negotiation and interpersonal skills.
• Ability to work independently and in a team.
• Strong administrative and organizational skills.
• Emotionally resilient and professional in difficult situations.
• Good English proficiency.

Responsibilities

• Contact customers to follow up and negotiate payment arrangements for outstanding invoices.
• Manage and monitor accounts receivable collections to ensure timely payment recovery.
• Handle customer enquiries and disputes professionally, and coordinate with relevant departments for resolution.
• Prepare and update daily aging reports accurately.
• Issue monthly payment reminder letters and Statements of Account (SOA).
• Coordinate with internal departments to maintain accurate and up-to-date customer account information.
• Support debt recovery processes and elevate overdue accounts when necessary.
• Handle Sales Purchase Orders and perform account reconciliation activities.
• Maintain proper documentation and administration related to collection activities.

Skills

English

Excel

Communication

Negotiation

Accounts receivable

PO knowledge

Teamwork

Tools

Excel

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Desk Collection Agent to join our team. Our teams are collaborative, vibrant and fast growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

We are looking for a highly motivated Desk Collection Agent to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery. This role is responsible for following up on outstanding payments, resolving billing issues, coordinating with internal departments, and maintaining accurate customer account records to support efficient collection operations.

Responsibility

• Contact customers to follow up and negotiate payment arrangements for outstanding invoices.
• Manage and monitor accounts receivable collections to ensure timely payment recovery.
• Handle customer enquiries and disputes professionally, and coordinate with relevant departments for resolution.
• Prepare and update daily aging reports accurately.
• Issue monthly payment reminder letters and Statements of Account (SOA).
• Coordinate with internal departments to maintain accurate and up-to-date customer account information.
• Support debt recovery processes and elevate overdue accounts when necessary.
• Handle Sales Purchase Orders and perform account reconciliation activities.
• Maintain proper documentation and administration related to collection activities.

Requirements

• Minimum 1-3 years of experience in collections, accounts receivable, or related field.
• Experienced in handling overdue accounts and collecting payments from customers.
• Good understanding of Sales Purchase Orders and account reconciliation processes.
• Proficient in Microsoft Office applications, especially Excel.
• Strong communication, negotiation, and interpersonal skills.
• Able to work independently as well as collaboratively within a team.
• Strong administrative and organizational skills.
• Emotionally resilient, assertive, and able to handle difficult situations professionally.
• Good in English, both written and spoken.