Desk Collection Agent

Cartrack Technologies Phil. Inc.; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Cartrack Technologies Philippines Inc. is seeking a Desk Collection Agent to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery.

The role requires following up on outstanding payments and resolving billing issues. You will coordinate with internal departments, prepare aging reports, issue SOAs, handle PO and reconciliation, and uphold accurate account records.

Qualifications

• 1–3 years experience in collections or AR.
• Experience in overdue accounts collection.
• Understanding of PO and account reconciliation processes.
• Proficient with MS Office, especially Excel.
• Strong communication, negotiation and interpersonal skills.
• Able to work independently and in a team.
• Strong administrative and organizational abilities.
• Emotional resilience and professional demeanor.
• Proficiency in English (written and spoken).

Responsibilities

• Contact customers to follow up and negotiate payment arrangements for outstanding invoices.
• Manage and monitor accounts receivable collections to ensure timely payment recovery.
• Handle customer enquiries and disputes professionally, and coordinate with relevant departments for resolution.
• Prepare and update daily aging reports accurately.
• Issue monthly payment reminder letters and Statements of Account (SOA).
• Coordinate with internal departments to maintain accurate and up-to-date customer account information.
• Support debt recovery processes and elevate overdue accounts when necessary.
• Handle Sales Purchase Orders and perform account reconciliation activities.
• Maintain proper documentation and administration related to collection activities.

Skills

Communication

Negotiation

Interpersonal skills

Organizational skills

Resilience

Teamwork

Independent worker

Tools

Microsoft Excel

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Desk Collection Agent to join our team. Our teams are collaborative, vibrant and fast growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
We are looking for a highly motivated Desk Collection Agent to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery. This role is responsible for following up on outstanding payments, resolving billing issues, coordinating with internal departments, and maintaining accurate customer account records to support efficient collection operations.

Responsibility

• Contact customers to follow up and negotiate payment arrangements for outstanding invoices.
• Manage and monitor accounts receivable collections to ensure timely payment recovery.
• Handle customer enquiries and disputes professionally, and coordinate with relevant departments
• for resolution.
• Prepare and update daily aging reports accurately.
• Issue monthly payment reminder letters and Statements of Account (SOA).
• Coordinate with internal departments to maintain accurate and up-to-date customer account
• information.
• Support debt recovery processes and elevate overdue accounts when necessary.
• Handle Sales Purchase Orders and perform account reconciliation activities.
• Maintain proper documentation and administration related to collection activities.

Requirements

• Minimum 1-3 years of experience in collections, accounts receivable, or related field.
• Experienced in handling overdue accounts and collecting payments from customers.
• Good understanding of Sales Purchase Orders and account reconciliation processes.
• Proficient in Microsoft Office applications, especially Excel.
• Strong communication, negotiation, and interpersonal skills.
• Able to work independently as well as collaboratively within a team.
• Strong administrative and organizational skills.
• Emotionally resilient, assertive, and able to handle difficult situations professionally.
• Good in English, both written and spoken.