Data-Driven Operations Transformation Leader

SUN LIFE INDONESIA

Jakarta Selatan

On-site

IDR 90,000,000 - 140,000,000

Full time

7 days ago

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Job summary

Sun Life Indonesia is seeking a senior leader to head Operations Excellence, transforming Operations into a best-in-class, customer‑centric, data‑driven and digitally enabled organization. You will translate priorities into an executable transformation roadmap, monitor governance, drive process optimization, automation, and AI adoption across Life and Health Insurance Operations.

You will lead enterprise portfolio governance and cross‑functional transformation initiatives, partnering with

Qualifications

Bachelor's degree in business, operations management, engineering, information systems, finance or related discipline.
Minimum 10 years of relevant experience in operations, transformation, operational excellence, consulting, project or portfolio management, or digital change, including significant experience in insurance or financial services.
Demonstrated experience leading enterprise-scale, cross-functional transformation portfolios and influencing senior executives and functional leaders.
Certification in project management, Lean, Six Sigma, change management, agile delivery, or a comparable discipline is preferred.

Responsibilities

Lead the Operations Excellence function to transform Operations into best-in-class, customer-centric, data-driven, and digitally enabled organization.
Translate Operations priorities into an executable transformation roadmap, monitor project governance, drive process optimization, automation, innovation, advanced analytics, and artificial intelligence adoption across Life and Health Insurance Operations.
Strong command of governance, performance management, dashboards, management information, key performance indicators, objectives and key results, operational risk, and audit issue tracking.
Lead Operations Project Management for the portfolio of operational transformation initiatives by translating business priorities into executable plans, managing the strategic roadmap and transformation agenda, monitoring delivery, managing risks and dependencies, and ensuring projects are completed on time, within budget, and with expected business outcomes.
Lead the Health Strategic Forum by governing Health Taskforce and Health Council meetings to monitor initiative progress, drive stakeholder alignment, and support timely decision-making.