Data Center Field Technician & Asset Verifier

Pt Swapro International; Bogor; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pt Swapro International is seeking a Technician - Data Center to perform server and storage hardware tasks, network device setup, maintenance and troubleshooting in a data center environment. You will handle diagnostics, coordinate with vendors, manage RMAs, and maintain equipment inventory and documentation while supporting move, add and change activities.

Role requires strong hands-on hardware skills, data center best practices, and CCNA/CCNP preferred.

Qualifications

• 2 years of enterprise data center experience with strong data center practices.
• Proficient in diagnosing server hardware issues from major vendors.
• Experience with Ethernet, RJ45, LC/MPO fiber, and patching.
• CCNA and CCNP certifications are preferred.

Responsibilities

• Perform weekly sweeps of server and storage equipment to detect issues and collect logs.
• Diagnose connectivity problems and perform basic troubleshooting of network components.
• Engage vendor support for hardware fixes by opening and following up on cases.
• Coordinate with operations for break-and-fix logistics and vendor escorts.
• Oversee RMA processes for components like rPDUs, switches, PSUs, fans, and modules.
• Provide hardware support for installations, moves, adds, and changes.
• Decommission IT equipment including HDD/SSD, networks, servers, storage, and backups.
• Conduct regular inspections and maintain asset records with cycle counts.
• Update documentation for structured cabling and patch panels.
• Assist capacity management for space, power, cooling, and patch panel availability.
• Follow incident and change management processes and report on activities.

Skills

Data Center Operations

Hardware Troubleshooting

Network Troubleshooting

Asset/Inventory Management

Education

High School Degree or Equivalent

Bachelor's Degree in IT or related field

CCNA/CCNP preferred

Tools

CCNA

CCNP

Job description

Pt Swapro International is seeking a Technician - Data Center to perform server and storage hardware tasks, network device setup, maintenance and troubleshooting in a data center environment. You will handle diagnostics, coordinate with vendors, manage RMAs, and maintain equipment inventory and documentation while supporting move, add and change activities.

Role requires strong hands-on hardware skills, data center best practices, and CCNA/CCNP preferred.