Data Center Technician: Asset & Report Specialist

Pt Denpoo Mandiri Indonesia; Jawa Barat; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Wesco is seeking a Data Center Technician to perform server/storage sweeps, diagnose connectivity issues, and coordinate with vendors for hardware fixes. The role emphasizes hands-on hardware support, rack and stack, cabling, and ongoing documentation across locations.

Expect to engage with a global data center team, travel light (0–25%), and adhere to incident/change management processes while ensuring asset accuracy and uptime.

Qualifications

• 3-5 years of Data Center support experience.
• Experience with rack and stack, cabling, and health checks.
• Ability to coordinate with vendors and partners.

Responsibilities

• Perform weekly sweeps of server and storage equipment.
• Diagnose connectivity issues and basic fiber issues.
• Open and track hardware support cases with vendors.
• Coordinate with data center operations for break-and-fix.
• Manage Return Material Authorization (RMA) processes.
• Provide hardware support for installs, moves, adds, changes.
• Decommission IT equipment as required.
• Conduct regular physical and visual inspections.
• Maintain inventory records and cycle counts.
• Update documentation for structured cabling and materials.
• Oversee capacity in space, power, cooling and patch panels.
• Follow incident and change management processes.
• Submit regular reports on moves, changes, and requests.
• Light traveling from site to site.
• Perform other duties as assigned.

Skills

Server hardware troubleshooting

Network troubleshooting

Data center operations

Documentation

English fluency

Education

High School or equivalent

Bachelor's degree in IT or related

CCNA

CCNP

Tools

ServiceNow

Vendor support portals

Cable testing tools

Job description

Wesco is seeking a Data Center Technician to perform server/storage sweeps, diagnose connectivity issues, and coordinate with vendors for hardware fixes. The role emphasizes hands-on hardware support, rack and stack, cabling, and ongoing documentation across locations.

Expect to engage with a global data center team, travel light (0–25%), and adhere to incident/change management processes while ensuring asset accuracy and uptime.