Petugas Penagihan Lapangan & Verifikasi Data

Pt Swapro International; Bogor; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pt Swapro International is seeking a Technician - Data Center to perform server and storage hardware tasks, network device setup, maintenance and troubleshooting in a data center environment. You will handle diagnostics, coordinate with vendors, manage RMAs, and maintain equipment inventory and documentation while supporting move, add and change activities.

Role requires strong hands-on hardware skills, data center best practices, and CCNA/CCNP preferred.

Qualifications

• 2 years of enterprise data center experience with strong data center practices.
• Proficient in diagnosing server hardware issues from major vendors.
• Experience with Ethernet, RJ45, LC/MPO fiber, and patching.
• CCNA and CCNP certifications are preferred.

Responsibilities

• Perform weekly sweeps of server and storage equipment to detect issues and collect logs.
• Diagnose connectivity problems and perform basic troubleshooting of network components.
• Engage vendor support for hardware fixes by opening and following up on cases.
• Coordinate with operations for break-and-fix logistics and vendor escorts.
• Oversee RMA processes for components like rPDUs, switches, PSUs, fans, and modules.
• Provide hardware support for installations, moves, adds, and changes.
• Decommission IT equipment including HDD/SSD, networks, servers, storage, and backups.
• Conduct regular inspections and maintain asset records with cycle counts.
• Update documentation for structured cabling and patch panels.
• Assist capacity management for space, power, cooling, and patch panel availability.
• Follow incident and change management processes and report on activities.

Skills

Data Center Operations

Hardware Troubleshooting

Network Troubleshooting

Asset/Inventory Management

Education

High School Degree or Equivalent

Bachelor's Degree in IT or related field

CCNA/CCNP preferred

Tools

CCNA

CCNP

Job description

Job Description

As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break‑and‑fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field‑replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
• Light traveling from site to site
• Perform other duties as assigned

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to