Product Support - Core Banking

FinAccel; Indonesia; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Kredivo is hiring a Product Support to join our Indonesia team to maintain the quality, stability, and performance of core product features. You’ll work with Product Managers and Engineering teams to ensure smooth operations and timely issue resolution across the product lifecycle.

Responsibilities include logging, tracking and prioritizing product issues, escalating incidents when needed, and contributing to cross-functional communications to support the product roadmap execution.

Qualifications

• 2–3 years in product roles with fintech/payments knowledge.
• Bachelor's degree in CS/IT/Business or related field.
• Strong debugging, troubleshooting mindset.
• Proficient in SQL.
• Good understanding of Agile processes.
• Excellent communication and teamwork skills.

Responsibilities

• Daily ticketing system checks and SLA responses.
• Root-cause analysis and preventive measures during incidents.
• Periodic monitoring of product dashboard.
• Monitor production alerts.
• Collaborate with engineering/product teams to implement solutions.
• Debugging web applications.

Skills

Product support

SQL

JIRA

Communication

Analytical

Agile

Education

Bachelor's degree in CS/IT/Business

Tools

JIRA

SQL

Job description

Kredivo is hiring a Product Support to join our Indonesia team and help maintain the quality, stability, and performance of our core product features.You'll work closely with Product Managers and Engineering teams to ensure smooth product operations, effective issue management, and seamless execution across the product lifecycle.

In this role, you'll be responsible for logging, tracking, and prioritizing product issues and bugs, ensuring engineering teams can quickly reproduce and resolve them.

You’ll also play a key role in cross-functional communication during technical incidents, driving timely escalations and keeping stakeholders aligned while supporting the delivery of our product roadmap.

We're looking for someone with prior experience working alongside Product Management teams, strong communication skills, high curiosity, and a proactive problem-solving mindset who thrives in a fast-paced environment.

About the job

• Daily checking of the ticketing system and responding for reaching SLA.
  
• Conduct troubleshooting root cause analysis, and implement corrective/preventive measuresduring and after each incident.
  
• Conduct periodic monitoring of the product dashboard.
• Do monitoring of production alerts.
• Collaborate with the engineering and product team to find appropriate solutions.
• Debugging related to web application.

About you

• At least 2-3 years of experience in product, with knowledge of fintech/payment productmanagement is welcome.
• Bachelor's degree in computer science, information technology, business, or other relatedfield.
• Strong sense of debugging and troubleshooting issues out of your mind is a must.
• In-depth knowledge of Structured Query Language (SQL).
• Thorough understanding of the Agile development process.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills and passion for learning.
• Self-motivated with the ability to work independently or as part of a team.
• Available to respond and handle after-hours issues.
• Proficient in the use of JIRA for managing tickets.
• Knowledge in any programming language is a plus.