Customer Success Specialist

servr.ai - guestx; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Competitive salary with incentives

Friendly team environment

Clear training and guidance

Career growth opportunities

Job summary

Servr.ai in Indonesia is seeking a Customer Success Specialist to be the main contact for hotel partners, helping them onboard smoothly and maximize value from the platform.

You will guide daily operations, address questions, and collaborate with product and support teams to ensure partners succeed. Fluency in English and Bahasa Indonesia, hospitality mindset, and comfort with new tech are essential.

Qualifications

• Experience in customer success, account management, or hospitality.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Onboard hotel partners and help them setup Servr.ai.
• Guide customers on using Servr.ai in daily ops.
• Assist with questions, issues, and best practices.
• Collaborate with internal teams to address needs.
• Monitor usage and adoption metrics.
• Provide simple reports to management.

Skills

Customer Success

Account Management

Hospitality

Bilingual English/Indonesian

Job description

Are you passionate about helping people succeed and enjoy working with hotels and technology? If YES, we would like to meet you.

About us

Servr.ai is a guest experience platform that helps hotels deliver seamless digital experiences to their guests.

We work closely with hotels across Indonesia to improve guest satisfaction and daily operations.

Learn more about us:

https://youtu.be/bXHSSZy4J4o

About the Role

As a Customer Success Specialist, you will be the main point of contact for our hotel partners. Your role is to help them onboard smoothly, understand the platform, and get the most value from Servr.ai.

What You’ll Do

• Support hotel partners during onboarding and system setup
• Guide customers on how to use Servr.ai in their daily operations
• Assist customers with questions, issues, and best practices
• Work with internal teams to ensure customer needs are addressed
• Monitor customer usage and adoption
• Provide simple reports and updates to the management team

What We’re Looking For

• Fluent in English and Bahasa Indonesia
• Experience in Customer Success, Account Management, or Hospitality
• Comfortable using technology and learning new systems
• Good communication and problem-solving skills
• Friendly, proactive, and customer-focused attitude

Why Join Servr.ai?

• Make a real impact in the hotel industry
• Friendly and supportive team environment
• Clear training and guidance
• Competitive salary with performance incentives
• Career growth opportunities

Work Location

Denpasar, Bali (on-site)

Must be legally authorized to work in Indonesia