Intern, Market Management (Indonesia)

Paramadina; Tangerang; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Paramadina is seeking a proactive outreach coordinator to engage Indonesian hotels, research key contacts, and maintain organized data for market expansion. You will assist in scheduling meetings and supporting contract submissions while developing skills in hotel distribution channels and OTA operations.

The role emphasizes effective communication, meticulous record-keeping, and collaboration with Market Managers in a fast-paced environment.

Qualifications

• Diploma or Bachelor’s degree (or currently pursuing) in Hospitality Management, Tourism, Business Administration, Marketing, Communications, or related field.
• Fluent Bahasa Indonesia with professional English for internal reporting.
• Excellent phone, email, and messaging communication.
• Strong attention to detail and record-keeping.
• Proficiency with Google Workspace (Sheets/Docs) and Excel.

Responsibilities

• Assist with outbound calls, emails, and messaging to hotels across Indonesia to introduce the platform and establish initial contact with hotel representatives.
• Research and verify key hotel contacts (Directors of Sales, Revenue Managers, General Managers) and gather operational info.
• Maintain and update hotel contact details, outreach progress, and notes in the master tracking spreadsheet.
• Assist in scheduling follow-up contracting meetings between qualified hotel contacts and Market Managers.
• Follow up with hotel partners on submission of contracts, rate sheets, and documentation.
• Support hotel market mapping, contact enrichment, progress tracking, and other ad hoc market expansion tasks.

Skills

Outbound outreach

Lead research

Communication

Attention to detail

Time management

Self-motivation

Education

Diploma or Bachelor’s in Hospitality/Related

Tools

Google Sheets

Google Docs

Microsoft Excel

Job description

Your Role

Here’s what you will be doing:

• Hotel Outreach & Engagement: Assist with outbound calls, emails, and messaging to hotels across Indonesia to introduce the platform and establish initial contact with hotel representatives.
• Lead Research & Qualification: Research and verify key hotel contacts, including Directors of Sales, Revenue Managers, and General Managers, and gather basic information on hotel operations, channel manager usage, and connectivity preferences.
• Pipeline & Data Management: Maintain and update hotel contact details, outreach progress, conversation notes, and follow-up statuses in the master tracking spreadsheet.
• Meeting Coordination: Assist in scheduling follow-up contracting meetings between qualified hotel contacts and Market Managers.
• Contracting Support: Follow up with hotel partners on the submission of completed contracts, rate sheets, and other required documentation.
• Market Research & Administrative Support: Support the team with hotel market mapping, contact database enrichment, progress tracking, and other ad hoc tasks related to market expansion.

About You

The company is looking for:

• Education: Currently pursuing a Diploma or Bachelor's degree, preferably in Hospitality Management, Tourism, Business Administration, Marketing, Communications, or a related field.
• Language Skills: Fluent in Bahasa Indonesia for daily communication with hotel partners and professional working proficiency in English for internal communication and reporting.
• Communication Skills: Confident and professional in communicating through phone calls, emails, and messaging platforms.
• Attention to Detail: Able to maintain accurate records, organize information, and follow up on outstanding tasks diligently.
• Technical Skills: Basic proficiency in Google Workspace, particularly Google Sheets and Google Docs, and Microsoft Excel.
• Attitude & Work Ethic: Self-motivated, organized, eager to learn, and comfortable working towards outreach targets in a fast-paced environment.

Training & Development

• Gain practical exposure to hotel partner acquisition and market expansion.
• Develop communication, negotiation-support, and stakeholder management skills.
• Learn about online travel agency (OTA) operations, hotel distribution channels, and market contracting processes.
• Build hands-on experience in lead management, data analysis, and commercial operations.