Customer Success & Relationship Officer (CSRO)

PT SERPRO SOLUSI DIGITAL; Jakarta Utara; Remote; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

WFH

Career growth

Job summary

SERPRO (PT Serpro Solusi Digital) is seeking a Customer Success & Relationship Officer to be the primary contact for clients and to guide their success with the SERPRO platform. You will build strong relationships, conduct regular follow-ups, and support onboarding activities.

Join a dynamic team, learn technology-based products, and contribute to ongoing client success while working primarily from home.

Qualifications

• Strong people skills and enjoyment in interacting with others.
• Excellent verbal and written communication abilities.

Responsibilities

• Be the primary point of contact for communication and build strong relationships with SERPRO clients.
• Conduct regular follow-ups to understand client needs, progress, and challenges.
• Help clients become more active users of the SERPRO platform.
• Support the onboarding process and help clients understand how to use SERPRO.
• Arrange meetings, training, simulations, and follow-ups with clients.
• Explain SERPRO features and benefits to clients.
• Listen to client feedback and communicate needs to the SERPRO team.
• Identify problems and coordinate with the appropriate team to find solutions.
• Maintain communication and build long-term relationships with clients.
• Create simple reports on client activities and progress.

Skills

People skills

Communication

Relationship building

Problem solving

Willingness to learn

Job description

Customer Success & Relationship Officer (CSRO)

As a Customer Success & Relationship Officer, you will be one of the closest people to SERPRO's clients. You will build and maintain strong relationships with clients, support their success with the SERPRO platform, and serve as their primary point of contact for communication and support.

Key responsibilities

Be the primary point of contact for communication and build strong relationships with SERPRO clients

Conduct regular follow-ups to understand client needs, progress, and challenges

Help clients become more active users of the SERPRO platform

Support the onboarding process and help clients understand how to use SERPRO

Arrange meetings, training, simulations, and follow-ups with clients

Explain SERPRO features and benefits to clients

Listen to client feedback and needs and communicate them to the SERPRO team

Identify problems and coordinate with the appropriate team to find solutions

Maintain communication and build long-term relationships with clients

Create simple reports on client activities and progress

About you

Have strong people skills and enjoy interacting with others

Have good communication abilities, both verbal and written

Are friendly, responsive, and able to build good relationships

Are creative, proactive, and have problem-solving abilities

Have a high desire to learn and are not afraid to try new things

Are interested and comfortable learning technology-based products or systems

Can work independently and also be a team player

Can work in a dynamic and constantly evolving environment

No experience required; willingness to learn and grow is what matters

About us

SERPRO (PT Serpro Solusi Digital) is a technology company focused on digital transformation and professional certification in Indonesia. We develop a digital platform to help Professional Certification Bodies (LSP) run certification processes more easily, modernly, efficiently, and digitally. At SERPRO, you will contribute to building an ecosystem for professional certification and help more people gain access to better certification processes. We believe that good companies are built by teams that are willing to learn, support each other, and grow together.

Friendly and supportive work environment

Direct learning opportunities with an experienced team

Opportunity to develop communication, presentation, problem-solving, and relationship management skills

Opportunity to learn about technology, business, and professional certification

Opportunity to grow with a developing company

Potential career development and competitive income as the company grows and based on your contribution

Work From Home (WFH) as the main work pattern

Meetings or certain activities conducted online and occasionally offline as needed