Customer Success Manager(A165087)

AI Rudder; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

AI Rudder in Jakarta is seeking a seasoned leader to drive key account projects across overseas markets. You will manage project workbooks, client presentations, and data analytics tasks while ensuring timely, high-quality delivery.

The ideal candidate has 2-3 years leading teams internationally, fluent Mandarin and English, strong business analytics, and hands-on IT/AI project experience in the SaaS space.

Qualifications

• Experience leading and managing teams in overseas markets.
• Strong communication in English and Mandarin.
• Proven ability to deliver data analytics work and IT/AI projects.

Responsibilities

• Managing key account project management tasks such as project workbook preparation and client presentation decks.
• Delivering data analytics work, tracking key success metrics, and issue resolution.
• Maintaining high quality and timely delivery under fast-paced conditions.

Skills

Team leadership

Overseas market experience

English & Mandarin communication

Business analytics

AI/SaaS familiarity

Job description

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location: SCBD, South Jakarta

Work arrangement: Work From Office, Monday to Friday

Responsibilities:

• Managing key account project management tasks such as preparing project workbook, client meeting presentation deck preparation, prepare usecaseand etc.
• Accomplishing key account project deliverables such as data analytics work, key success metrics analysis, robot issue troubleshooting and etc.
• Responsible and detailed in the task, can manage workload in a fast pace and pressure environment and can ensure the quality of the work delivered in the confirmed timely manner.

Requirements:

• 2-3 years of experience in leading and managing teams in overseas markets
• Successfully handled Key Account of IT/AI projects
• Global strategic view, professional Mandarin and English communication
• Strong in business data analytics skills, can solve issues independently
• Responsible, hands on, and work harding
• Working experience in AI or SaaS industry (nice to have)