Solutions Architect (A123232)

AI Rudder; Jakarta Pusat; On-site; IDR 334,800,000 - 669,600,000; Full time

Benefits offered by this job

Learning & Development

Global Exposure

Performance Recognition

Ownership & Autonomy

Job summary

AI Rudder is seeking an AI Solution Architect to drive pre-sales and technical solutions for enterprise clients. You will engage with customers, craft comprehensive architectures across Cloud, Cyber Security, Data Center, and Networking, and lead RFP/RFI responses.

The role involves working at the intersection of LLMs, Voice AI, and Agentic frameworks, with emphasis on security compliance and prompt engineering to minimize inaccuracies.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 5+ years in presales or technical consulting focusing on technical solutions.
• Strong background in gateway, message queue, caching, database.
• Experience with cloud platforms (AliCloud, AWS, GCP, Azure).
• Understanding of VoIP and contact center concepts (SIP, RTP, trunking).
• Willingness to experiment, iterate on prompts or code to solve client problems.
• Fluent in English with strong communication skills.

Responsibilities

• Collaborate with the sales team to understand client requirements and design customized solutions.
• Lead responses to RFPs and RFIs with cross-functional inputs.
• Coordinate DevSecOps and Privacy inputs for security questionnaires.
• Support LLM testing and evaluation for voice assistants and chatbots.
• Benchmark latency, token usage, and cost-efficiency in AI solutions.
• Design and test prompts to improve accuracy and reduce hallucinations.

Skills

Presales experience

Technical consulting

English fluency

System components knowledge

Prompting / prompt engineering

Education

Bachelor's degree or higher

Tools

AliCloud

AWS

GCP

Azure

Genesys

Avaya

Cisco

Job description

Work arrangement: Work From Office, Monday-Friday

About the Role

As an AI Solution Architect, you will be at the forefront of our sales efforts, working closely with our clients to understand their unique system needs and develop comprehensive solutions to address clients pain points. Engaging in the RFP/RFI cycles and provide Compliance & Security responses to customer’s questions. As we are an AI Agent provider, you will work at the intersection of Large Language Models (LLMs), Voice AI, and Agentic frameworks.

Responsibilities

• Solution Architecting: Collaborate with the sales team to understand client requirements and develop customized solutions on the basis of Cloud Computing, Cyber Security, Data Center, Storage, Network with industry best practices, such as HA, DRC, and etc.
• Proposal Leadership: Lead the development of comprehensive and compelling responses to Requests for Proposals (RFPs) and Requests for Information (RFIs). Collaborate with cross-functional teams to gather necessary information and ensure timely submissions.
• Security Compliance: Coordinate cross-functional inputs (DevSecOps, Privacy) and deliver polished answers for customers’ Security & Compliance questionnaire within deadlines.
• LLM Testing & Evaluation: Support the optimization of models (Both Closed-Sourced and Open Sourced) for voice assistants and chatbots. Assist in tracking performance metrics like WER and TTFS for voice latency.
• Benchmarking & Research: Stay updated on the latest AI research (e.g. multimodal LLM, RAG Frameworks, Agentic AI) and conduct benchmark tests on latency, token usage, and cost-efficiency.
• Prompt Engineering: In charge of designing and testing with advanced prompt strategies to improve model accuracy and reduce hallucinations in client‑specific scenarios.

Minimum Qualifications

• Completion of Bachelor's Degree or above.
• Proven experience in a presales or technical consulting role, with a focus on technical solutioning for min. of 5 years.
• Excellent technical background in system components such as gateway, message queue, caching, database, and etc.
• Good experience with one of the major CSP technologies, including but not limited to AliCloud, AWS, GCP, Azure, and etc.
• Understanding of VoIP and contact center concepts, including SIP, RTP, SIP trunking, and call routing.
• Comfortable experimenting, failing fast, and iterating on prompts or code to find the right solution.
• Fluent in English, our working language, with strong collaboration skills and the ability to clearly explain technical findings both verbally and in writing.

Preferred Qualifications

• Possess a degree in Computer Science, Data Science, AI, or a related technical field.
• Familiarity with integrating Voice AI solutions with platforms such as Genesys, Avaya, Cisco, or similar contact-centre systems is preferred.
• An interest in Generative AI, LLMs, and Natural Language Processing (NLP).

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human-machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.