Customer Success & Campaign Specialist

Tada; Tangerang; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

Tada, a leader in AI-powered Enterprise Loyalty & Rewards, is seeking a Customer Success Support to manage CRM data and support loyalty initiatives from BSD City on-site. You’ll play a key role in ensuring accurate data, smooth campaign execution, and strong customer engagement across programs.

The role requires a diploma or bachelor’s in relevant fields, 0–2 years’ experience, and proficiency with Excel/Google Sheets. Fresh grads are welcome; strong teamwork and communication are valued.

Qualifications

• 0–2 years of experience in CRM, campaign operations, or administrative roles (fresh graduates welcome).
• Proficient in Excel or Google Sheets.
• Familiarity with CRM systems or campaign management tools is a plus.

Responsibilities

• Manage and update customer, dealer, and workshop data accurately in the CRM system.
• Monitor and report on customer activities in loyalty programs (registrations, point redemptions, reward claims).
• Support the setup and execution of loyalty programs and marketing campaigns.
• Manage dashboards for tracking and reporting campaign performance.
• Coordinate with cross-functional teams to ensure CRM and campaign activities run smoothly.
• Handle customer inquiries and maintain documentation aligned with data privacy policies.

Skills

CRM knowledge

Data accuracy

Excel/Google Sheets

Communication

Teamwork

Education

Bachelor’s or Diploma in Administration/Marketing/Management/Information Systems or related fields

Tools

CRM systems

Campaign management tools

Job description

Tada, a leader in AI-powered Enterprise Loyalty & Rewards, is seeking a Customer Success Support to manage CRM data and support loyalty initiatives from BSD City on-site. You’ll play a key role in ensuring accurate data, smooth campaign execution, and strong customer engagement across programs.

The role requires a diploma or bachelor’s in relevant fields, 0–2 years’ experience, and proficiency with Excel/Google Sheets. Fresh grads are welcome; strong teamwork and communication are valued.